Originally Posted by theopus
I have a user that seems to have more issues then other users. He is constantly telling me on every lock up , application hang, blue screen.
I agree he should not have to put up with these issues.. I can not help but feel that the lock ups and application hangs are related to the way he uses his notebook. Impatience in starting an app. starting something else at the same time. Installing odd little utilities from the web.
just not sure what to tell him ( well in a professional way )
I can almost guarantee you that most of his laptop problems are his own fault. People who don't understand technology are usually extremely impatient with it and rather than admit to themselves that they should learn a little about how to use their computer properly, they decide that there's no way around it and just do whatever they want. Open whatever emails they want, download whatever crap they want, and then call Mr. Tech Support to blame it on when any little thing goes wrong. I used to do plenty of tech support and repair at my previous job and there are a LOT of these people. I'd fiddle with the idea of only giving his account guest privileges for a week and telling him not to run more than 1 or 2 apps at a time. Most of his problems will probably go away then.
Most computer problems that the average person faces, really, are software based. There's an issue with spyware, a driver, missing system files, something like that and a majority of the time it's the user's own doing that's causing him/her the problem in the first place. Computers just don't magically break or blue screen, something's been done to them.