Originally Posted by Druid
Say you buy a laptop, and something breaks, how long does it usually take to send it to the company and get it back?
Depends on the company.
Depends on the thier work load at time.
Depends on the logistics of sending laptop of for service and back again.
Depends on the avalability of spare parts
Depends on your ability to pretend that you are really a computer consultant and this laptop is getting RMAed on their behalf.
Things that I do to speed things up....
1. Pretend that I am a computer consultant and that the laptop really belongs to a customer of mine whom I orginally recommended [XYZ Brand] Laptop to them in the first place.
1a. Pretend that the laptop belongs to some a laywer or some one that works in the taxation office.
2. Actually send the laptop down there yourself. Since you can put in the effort into taking the goods down to the repair centre yourself, you will give the RMA staff the impression that this laptop is important and that you would like a quicker turn around.
3. Never RMA goods between Christmas and New Years. And pray that you never have a to RMA any thing during chinese new year. All of Asia shuts down for 2 weeks. I have laptop take about 4 - 6 weeks to get repaired during this period just the vendor is waiting for parts to come in.
Apart from that. 1 to 2 weeks is what i would expect for turn around on any product.