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Old 01-31-2011, 05:23 PM   #1 (permalink)
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Angry Feel my anger Dell?

First I am not a fan of Dell. I am a fan of Dell's Precision Division, for now.

I have my wonderful M4500, one of the few good models by Dell as is the whole the Precision division since it isn't even in the same ballpark as the rest of them. I've needed it repaired twice, both being my fault.

Well this last time I had to send it in for repairs and to get the optical drive forcibly removed since the screw dug itself in making it impossible to remove it and replace the USB ports I somehow broke.

Well I got it back today only to find the top shell is trashed with scratches all over it and what appears to be a thick black grease. Then, on the bottom, they had bored out the screw hole to remove the ODD and not bothered to replace the panel so there is now a quarter inch scratched up hole in the bottom of my computer.

Now I know why I have a 3 year unlimited warranty.

This is strike one Precision. At least the USB ports are fixed.
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Old 01-31-2011, 05:36 PM   #2 (permalink)
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Default Re: Feel my anger Dell?

****. that sucks a bunch. I'd be super ****ed about that. have you done anything about it?

at least you have the warranty on it.. I don't think i'll every buy an expensive laptop without buying an extended warranty on it...
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Old 01-31-2011, 05:44 PM   #3 (permalink)
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Default Re: Feel my anger Dell?

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Originally Posted by Peter.Cort View Post
****. that sucks a bunch. I'd be super ****ed about that. have you done anything about it?

at least you have the warranty on it.. I don't think i'll every buy an expensive laptop without buying an extended warranty on it...
Ya because of the warranty any and all replacements and repairs are free (except fire damage for some odd reason) so I called them and they are replacing the shell along with a lot of kiss ***ing.
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Old 01-31-2011, 05:47 PM   #4 (permalink)
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Default Re: Feel my anger Dell?

that's good, and they better be kissing your ***... dell's a company that prides themselves on their customer service, and it seems like they had a major let down of it. shame that you had it out of commission for a while and now have to wait again... :/
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Old 01-31-2011, 05:53 PM   #5 (permalink)
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Default Re: Feel my anger Dell?

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Originally Posted by Peter.Cort View Post
that's good, and they better be kissing your ***... dell's a company that prides themselves on their customer service, and it seems like they had a major let down of it. shame that you had it out of commission for a while and now have to wait again... :/
Well that's the good part. Most of their repairs are on site so they will come to me. Meaning no downtime outside of the hour they're here. That's also why Precision rocks. They treat all of their computer sales like the business contracts they are.

The only reason it had to be shipped out the first time was because of the ODD screw locking itself in.
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Old 01-31-2011, 09:09 PM   #6 (permalink)
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Default Re: Feel my anger Dell?

This is odd, I know a guy who sent a server back before even installing it into the rack and noticed that the VGA port was loose from the mobo and sent it back, when it returned (24 hours later) it was scratched to **** (cosmetic only I belive) and sent it back again he gives them a full 5 star rating for customer service but a big fat 0 for quality control.
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Old 01-31-2011, 09:25 PM   #7 (permalink)
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Default Re: Feel my anger Dell?

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Originally Posted by Saxon View Post
This is odd, I know a guy who sent a server back before even installing it into the rack and noticed that the VGA port was loose from the mobo and sent it back, when it returned (24 hours later) it was scratched to **** (cosmetic only I belive) and sent it back again he gives them a full 5 star rating for customer service but a big fat 0 for quality control.
Ya 90% of the time they have genuinely nice "techs" but the quality control obviously needs work.

It honestly looks like it got repaired in some guys garage on a dirty workbench and he kinda slid it around..
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Old 01-31-2011, 09:44 PM   #8 (permalink)
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Default Re: Feel my anger Dell?

which is what i would expect if i were working on it, but not if i were paying someone to work on it
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Old 02-01-2011, 01:29 AM   #9 (permalink)
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Default Re: Feel my anger Dell?

I take better care of other people's stuff when I am working on it than I do my own.
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Old 02-01-2011, 02:17 AM   #10 (permalink)
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Default Re: Feel my anger Dell?

I gave up on Dell after my last XPS laptop. It just was not a good computer and not even close to worth what it cost. I remember when Dell was at least decent they have gone down hill severely. I will say that their warranty process is pretty good minus your most recent experience. I personally had two problems and both times they sent techs out to my house to replace parts for me.

Against my advice my brother got a XPS laptop a year and a half ago because he felt like I was trying to cheat him out of getting a better laptop. We have a kind of strange competitive rivalry with material things. LOL its not healthy. However this time I was truthfully trying to help him make a better purchase but he wouldn't listen. Of course he has gone through 3 motherboards since he bought the laptop. He got the 3-year unlimited warranty also so he hasn't had to pay a dime but it has been a hassle for him nonetheless. I at least get to say "I told you so."
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