External Hard Drive Problems - Techist - Tech Forum

Go Back   Techist - Tech Forum > Computer Hardware > Laptops and Notebooks
Click Here to Login
Closed Thread
 
Thread Tools Display Modes
 
Old 02-27-2008, 01:47 PM   #1 (permalink)
Newb Techie
 
Join Date: Feb 2008
Posts: 5
Default External Hard Drive Problems

Hey, I have a Dell Inspiron 1505 laptop, which up until recently was working fine with all my peripheral devices. I have been using this external hard drive for some time now, although, thinking back, I did have this same problem with certain flash drives. The when everything is connected, it makes the sound like it recognizes the device, but then it does not show the drive under "My Computer" I have tried the hard drive on a friend's computer (Inspiron 1505 as well) and everything is working, so I know it is not an issue with the hard drive. I also know it is not an issue with the USB port because my mouse works in the same port, it has the sound, and the "safely remove device" icon is in the bottom right corner.

I'm stumped, and so are my friends. Any ideas?
__________________

Belial is offline  
Old 02-27-2008, 02:12 PM   #2 (permalink)
Ultra Techie
 
Join Date: Feb 2008
Posts: 999
Default Re: External Hard Drive Problems

It could be something as simple as a mixed up registry entry. Try uninstalling all the USB drivers and let Windows reinstall them.
__________________

KurrentEweser is offline  
Old 02-27-2008, 02:37 PM   #3 (permalink)
Newb Techie
 
Join Date: Feb 2008
Posts: 5
Default Re: External Hard Drive Problems

A friend of mine reccomended that I look for anything unrecognized under device manager. Things like disk drives, USB controllers, etc... he said that it is a problem with my OS (windows XP). I'm not at my computer at the moment, so I can't verify, but does this sound like a good way to go? Does that give you guys any ideas as a starting place?
Belial is offline  
Old 02-27-2008, 03:26 PM   #4 (permalink)
Newb Techie
 
Join Date: Feb 2008
Posts: 10
Default Re: External Hard Drive Problems

That would be a great idea. Make sure device manager has no exclamation marks and the drivers are up to date. I have an external hard drive myself and there is a cable on the back that doesn't connect in tightly so this is obvious but make sure everything is connected properly and try to scan for hardware changes and it may find it then. If not, uninstall and reinstall all usb drivers and windows xp should reinstall them automatically like kurrent said
thetechexpert is offline  
Old 02-27-2008, 09:29 PM   #5 (permalink)
Newb Techie
 
Join Date: Feb 2008
Posts: 5
Default Re: External Hard Drive Problems

Thanks for your quick reply, you guys seem great.

I deleted the usb drivers, and reinstalled them. That may or may not have helped, because a message came up saying that the hardware is recognized and working properly, only... I still can't access it. As far as I can tell, its not an issue with the hard drive, or the usb port: its an issue with whatever is "talking to" the usb and sending the information to "my computer". The only other suggestion I've been able to get is to back up my computer and reinstall xp, but I've never done that before, and I'd rather not if I don't have to.

Thanks again for your help, and if you have any suggestions about what is "talking to" the usb ports, I would appreciate it.
Belial is offline  
Old 02-28-2008, 02:32 AM   #6 (permalink)
Ultra Techie
 
Join Date: Feb 2008
Posts: 999
Default Re: External Hard Drive Problems

Touching the drive do you feel the drive spinning?

How does the drive show up under Computer Management - Disk Management? Does the drives model number show up under Disk Drives in the Device Manager?

Assuming you are using a 2.5" HD. Is the Drive 100% powered by the USB port or does it have a separate power supply? The drive with age may be drawing more current to overload the USB ports power supply. The enclosures USB to ATA controller is getting enough power, but the hard drives electronics and motor may not have the power it needs.
KurrentEweser is offline  
Old 02-28-2008, 11:39 AM   #7 (permalink)
Newb Techie
 
Join Date: Feb 2008
Posts: 5
Default Re: External Hard Drive Problems

I don't thinks its an issue with the hard drive itself, because I hooked it up to my friends computer (same model as mine) and it worked fine. It is powered from an outlet, because its a 320gig.

There is a new manifestation... now it is telling me that there is a malfunction and that the device is no longer recognized. I think this may be a good thing, because now there actually appears to be a problem (lol) and that brings us one step closer to fixing it.

Thanks again.
Belial is offline  
Old 03-04-2008, 01:36 PM   #8 (permalink)
Newb Techie
 
Join Date: Feb 2008
Posts: 5
Default Re: External Hard Drive Problems

bump; I would appreciate any help
Belial is offline  
Old 03-04-2008, 03:49 PM   #9 (permalink)
Ultra Techie
 
Join Date: Feb 2008
Posts: 999
Default Re: External Hard Drive Problems

Open the case and see if all the connectors are seated. Try a different USB cable if you can. Also try booting with your XP/Vista disk and see if the drive is visible.
__________________

KurrentEweser is offline  
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Apple Acknowledges Some MacBook Hard Drive Problems Osiris Apple and Mac 7 04-02-2008 06:27 AM
External hard drive?? Schnide Microsoft Windows and Software 5 06-06-2007 11:38 AM
External Hard Drive keeps getting corrupted Psycho Savager Hardware Repairs and Troubleshooting 4 04-16-2007 04:41 PM
External Hard drive space issue Thechosenone Hardware Repairs and Troubleshooting 4 04-06-2007 12:07 PM
hard drive problems Sewercake Hardware Repairs and Troubleshooting 6 03-28-2007 09:08 PM



Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 08:02 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.