Originally Posted by bagelred
running malawarebytes on computer right now...see if find anything
ok, for the next step we will need the username and password for that modem/router combo you have.
If that modem was provided by your dsl provider, then it should have a sticker on the bottom of it which contains the default username and password. Unless somebody has changed it, then those should work.
If you bought it separate from your provider, then the default username is: admin
the password is left blank, but in this case again, if the defaults were changed by someone who may have set it up for you, then that will not work.
Check for the sticker on the bottom first and write it down so you can log into the router.
connect to the router however you want and open up your webbrowser. Put 192.168.1.1 into the address bar and hit enter. A user name and password box needs to be entered use the one you wrote down, and of course if there wasn't one on a sticker try admin for user and no password.
Now you're logged in to the router. Post back when you get in.
*none of the above will result in the loss of your connection, we are just going to check if its safe to do a reset.