Originally Posted by dirkpitt45
Why would I put xp on it? I don't have an xp disc....
Windows 7 home would be installed.
I'm confused, you said that even if you had an XP disk you said you weren't going to re-install everything from scratch as the techies would need to put it on the network etc.
If you put in a new hard disk and then install Windows 7 they'll still need to put it on the network and other stuff.
You need to get your techie people to perform some hardware diagnostics on the machine (I assume that they have such equipment/software) which will confirm if any parts of the computer are faulty. I use AMIDiag for older machines and QuickTech Pro for more modern machines and these are great tools to help diagnose any hardware problems.
For those at my place of work that can't relinquish their computers for the time it takes to do a complete rebuild I perform the following on their computers:
1 - run chkdsk/f at the command prompt, reboot and then let it check the hard disk for errors.
2 - run the Disk Cleanup Utility to remove any temp files
3 - have a look in Add/Remove programs and remove any programs that aren't needed and look out for 'suspicious' ones that may be spyware/adware orientated
4 - remove any unnecessary toolbars in IE
After doing those 4 things I then show them how to run a Defrag on their computer and get them to do it before they leave work and leave their computer on (but locked) over night for the defrag to run.
It might be worth trying the above to see if it helps or not.