Originally Posted by Songbird
Unfortunately he's too great a fan of Norton and scared me as best as he could that Avira would work well for a year and then make my computer slow. So for the time being I said ok to reinstall Norton though he didn't charge me again for the av.
Shouldn't have given in... Norton is crap, plain and simple. Any piece of software can "make your computer slow after a year". Norton just does it faster
. I'd still advise on removing it completely with the tool I suggested and then installing your AV of choice.
As for the tech reinstalling your OS...i'm sure that was just a cop-out, and he didn't actually attempt to troubleshoot. Reinstalling should be a last-resort, IMO.