Ultra Responds To Incorrect PSU Label Issue
Earlier this week there were people reporting that some Ultra 750W X2 PSUs they had recently purchased were actually incorrectly labeled 550W PSUs
. Representatives from Ultra have responded and have issued the following statement / remedy:
Dear Readers and Editors of HardOCP,
It has recently come to our attention that there are some Ultra X2 750W power supplies in the market which were incorrectly labeled (part numbers ULT40121 and ULT40122). We are currently investigating what gaps in our quality control allowed this issue to occur. Unfortunately, Wintech, our OEM manufacturer for these parts is no longer in business and, as such, we will not be able to hold them liable for any issues presents to our company and ultimately our customers. Regardless, Ultra is taking immediate action to mitigate this issue.
Ultra will offer a free replacement upgrade to our new X3 850W power supply (ULT40312) to anyone encountering this issue regardless of warranty status. If affected by this issue, please call 888-222-5487 or email email@example.com and our support staff will assist you with your replacement.
We sincerely apologize for any inconvenience this issue may cause our customers.