wongb18c - Yep.... I've always disliked bestbuy, compUSgay and any other retail stores that do comp service.... with that said I hate mechanic shops too that work on cars.
Depends entirely on the store. I've been in some down right shytty Best Buys, and I've been in some great ones. Same with compUSA, MicroCenter, etc. Some are good, some are bad.
If you don't know anything about computers, retail service departments are great! If you know enough about computers to know BestBuy isn't the greatest on tech support, you shouldn't be taking your computer to Best-Buy in the first place! BestBuy is for old people, families who don't know, and also...(gasp)...people who don't have enough damn time to do it themselves.
As for car mechanic shops, there's two problems with your statement. One, if you buy a car under warranty, you CAN-NOT work on the car yourself. You MUST take it in to a qualified repair shop, or your warranty is voided (and likely any chances of continuing the car on lease, or turning it in for full market-trade-in value). Second problem, don't work with mechanics you don't think you can trust. I mean, assess the situation. If the guy comes out speaking west-virginian and doesn't know a socket wrench from a spark plug, you shouldn't be surprised to find terrible results. When possible, always use the shop at your dealer. It costs more, but if they screw things up you can directly nail the dealer to make it good for free.
Cappy - Your Branch at bla bla address have been working on my computer .They havent fixed anything and yet they continue charging me.Are the people working at this store qualified to do the job your paying them to do?I plan on filing a complaint with BBB(Better Bussiness Bureau).So far the $150.00 ive paid them was for nothing.I would like my computer fixed without having to pay again.Or a full refund and take my business elsewhere .
Hopefully that's not the "good PHrase" you really intend to use in a letter to the business. You're going to go eight-ways to nowhere with that, and certainly aren't going to get the level of response you want.
Never go into high-gear straight off the bat when you contact a seperate level in a business.
Never skip the details.
Don't assume they know what's going on.
Don't assault their business practices.
Etc and so forth...
Since you're now going to contact the level above (or high above) the Best-Buy technical group, you got to start at square one again. If you come on full bore, they're going to throw up a bland iron curtain and you'll be lucky if the intern they give the letter to gives have a care beyond the standard response protocols.
I'll also note that threatening a nation-wide company like Best-Buy with a note to the BBB, is like threatening an Abrahms tank with an empty watergun.