Rawan AbuSalman
Daemon Poster
- Messages
- 507
I'm not sure I'm posting in the right place, but I have a question regarding a failed printer firmware upgrade. I was upgrading the firmware to my Samsung SCX4300 printer when the electricity cutt-off...The printer is now in an inoperable state. My question is the following; is it possible that that might cause any HARDWARE damage? this seems a bit illogical to me, but I took the printer to the local Samsung dealer, and well, according to them, the motherboard is damaged and needs replacing. They want to charge my $90 for it. Somehow, I have a feeling something is not right. (Where I live, ripping off people is more like a norm.)
I guess what I would like to know is if fixing the printer would really require a motherboard change?
PS: I spoke with 2 Samsung chat support agents (US website), and they both said that a failed firmware upgrade would not result in any hardware damage.
Any help or information would be greatly appreciated.
Many thanks,
Rawan
I guess what I would like to know is if fixing the printer would really require a motherboard change?
PS: I spoke with 2 Samsung chat support agents (US website), and they both said that a failed firmware upgrade would not result in any hardware damage.
Any help or information would be greatly appreciated.
Many thanks,
Rawan