Yesterday I ran Identity Patrol
on my computer. It detected 86 threats and removed them. It completely did a number on my system. I had to reinstall Norton as well as other programs. I also cannot access my one external hard drive now as a result. I have another external WD hard drive that was not affected. It does show up in Computer and Device Manager, which shows that the device is working properly. However when I click on it, nothing happens. I had no accessibility issues before I ran this scan. The drive is not making any weird noises or anything like that. I suspect that program deleted a registry key or some file ending in .dll. I hooked up the hard drive to a friend's computer and the same thing happens. It shows up in Computer and Device Manager but no access.
Can anyone please help me?! This drive has my thesis on it I've been working on all year.