Rico007
Solid State Member
- Messages
- 16
- Location
- Puerto Rico
Greetings everyone,
I'm rather desperate trying to find a solution. If there is another site or forum that could help me with this issue instead of here, feel free to link me. I made the account just for this subject, may stay depending on how I see the community here. Now to the problem...
I have one of these
, as the title suggests, an S2 Portable 500GB HXMU050DA External Hard Drive. My girlfriend threw it in my bookbag in a rush, with the USB cable still inserted in the port, resulting in the breaking of a piece inside most likely, as now when I try to insert the cable in the USB port, it sinks into the enclosure and the cable barely enters. There is no connection between PC and HDD at all.
I went to the local computer repair shop, but just as I am, they are afraid of opening the enclosure since they never worked with that one, and don't want to end up harming the hard drive within. The enclosure has no visible screws, just the top and bottom half, and the top half has what seems to be a plate on it, under which I'm sure is the little lightbulb that turns on when plugged in. it seems the only way to open it is by prying open the enclosure, trough either the top plate from the top half, or through both halves.
Now my main problem is, we don't know how the HDD is built as a whole. Sometimes, as in the case of replacement enclosures, you just slide the hard drive in and that's it, they are two separate entities. We believe this hard drive may be built along with the enclosure, so that the two "separate entities" are fused together and make a single one... so that prying open the enclosure would rip apart such "fusion", in turn harming the hard drive and the data within.
I have emailed Samsung's Costumer Service on Friday, nothing yet. But since the product is out of warranty, I have a feeling they will not respond. Such is my costumer service experience everywhere.
What I need is an explanation (or blueprints/images even) of the HDD's construction, so that we may understand what we're messing with, and then instructions on properly opening it without harming the hard drive.
If we can successfully open it, we'll see what the problem is, and if it can be fixed at the shop by soldering pieces back together, or try to get a replacement enclosure, which I'll get on ebay as the shop has them for 15-20 dollars.
Sorry for the awfully long started post, and thank you in advance for your time.
I'm rather desperate trying to find a solution. If there is another site or forum that could help me with this issue instead of here, feel free to link me. I made the account just for this subject, may stay depending on how I see the community here. Now to the problem...
I have one of these
I went to the local computer repair shop, but just as I am, they are afraid of opening the enclosure since they never worked with that one, and don't want to end up harming the hard drive within. The enclosure has no visible screws, just the top and bottom half, and the top half has what seems to be a plate on it, under which I'm sure is the little lightbulb that turns on when plugged in. it seems the only way to open it is by prying open the enclosure, trough either the top plate from the top half, or through both halves.
Now my main problem is, we don't know how the HDD is built as a whole. Sometimes, as in the case of replacement enclosures, you just slide the hard drive in and that's it, they are two separate entities. We believe this hard drive may be built along with the enclosure, so that the two "separate entities" are fused together and make a single one... so that prying open the enclosure would rip apart such "fusion", in turn harming the hard drive and the data within.
I have emailed Samsung's Costumer Service on Friday, nothing yet. But since the product is out of warranty, I have a feeling they will not respond. Such is my costumer service experience everywhere.
What I need is an explanation (or blueprints/images even) of the HDD's construction, so that we may understand what we're messing with, and then instructions on properly opening it without harming the hard drive.
If we can successfully open it, we'll see what the problem is, and if it can be fixed at the shop by soldering pieces back together, or try to get a replacement enclosure, which I'll get on ebay as the shop has them for 15-20 dollars.
Sorry for the awfully long started post, and thank you in advance for your time.