The advice that I'm specifically talking about is exactly how to word my problem correctly to avoid EVGA rejecting it.
I recently purchased a couple of computers, and one is from one of my friends, (he doesn't come to this site, mind you). He shipped me the computer, and the video card did not work; obviously because of UPS mishandling it. The only problem is that the video card gives no signal to the monitor. I have tried all of the trouble-shooting steps that I can think of, and have had a second pair of eyes to help me out. The video card definitely needs to be returned. However, I didn't post this is the hardware help forum, because I have moved on from this being a hardware problem to this being a return policy. I know that I should take advantage of the UPS insurance that was with it, but UPS asks for a lot of things in regards to returns. He has not registered the card with EVGA, yet it is only about three months old. If I register it now, I still get a one year warranty.
My question is, what is the easiest thing to write, when filling out an RMA, to get EVGA to take the card back and replace it, hassle free? I have never owned an EVGA card until now, and I have never returned a card period; however, I have heard the horror stories of trying to return graphics cards to companies before.
Any help would be greatly appreciated,
Thanks
I recently purchased a couple of computers, and one is from one of my friends, (he doesn't come to this site, mind you). He shipped me the computer, and the video card did not work; obviously because of UPS mishandling it. The only problem is that the video card gives no signal to the monitor. I have tried all of the trouble-shooting steps that I can think of, and have had a second pair of eyes to help me out. The video card definitely needs to be returned. However, I didn't post this is the hardware help forum, because I have moved on from this being a hardware problem to this being a return policy. I know that I should take advantage of the UPS insurance that was with it, but UPS asks for a lot of things in regards to returns. He has not registered the card with EVGA, yet it is only about three months old. If I register it now, I still get a one year warranty.
My question is, what is the easiest thing to write, when filling out an RMA, to get EVGA to take the card back and replace it, hassle free? I have never owned an EVGA card until now, and I have never returned a card period; however, I have heard the horror stories of trying to return graphics cards to companies before.
Any help would be greatly appreciated,
Thanks