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Old 02-01-2012, 04:52 PM   #1 (permalink)
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Default Photosmart C4780 error

Suddenly whenever I send anythin to the printer I get an error. When I run troubleshooting it says that there was a print job in the print queue that was preventing other jobs from printing. If I cancel the document the printer goes offline which creates a problem until I put it online then I get the original error again> I have removed and added the printer twice. The only thing that has been done to the printer lately was changing the print cartridge. Can you help?
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Old 02-01-2012, 09:30 PM   #2 (permalink)
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Default Re: Photosmart C4780 error

Might be the ink cartridge tray is dirty. Dirt or ink in there is making it think it is printing something, when not. Try cleaning that out.

Does this happen on another computer as well?
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