Ah, so it does find the card, as in it doesn't reinstall the vid card all over again, instead the display and color settings goto 640x480 and you will only have a choice of something like 16 and 256 colors... thats a corrupt driver. disable nortons and reinstall latest drivers. if that doesn't do it, may need to update the cards firmware.
oh, when I say update the driver, dont use the driver he has already downloaded, download a FRESH copy of it.
If you argue with an idiot he will drag you down to his level and beat you with experience.
I am not a fast writer.
I am not a slow writer.
I am a half-fast writer.