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Old 03-08-2004, 01:32 PM   #1 (permalink)
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Default Long distance help.

My girlfriend called me yesterday with PC troubles that I cant put a finger on from 800 miles away.

She said she was in the room and saw the computer booted normal, on desktop, everything looking fine. She comes back 2 minutes later and its on a DOS screen giving the message "non-system disk in drive A:/ please insert... blah blah blah". Neither of her roommates touched it and the thing has no discs in it anywhere. I tried some of the basics but with nothing happening, then in the hope she at some time created a restore point I asked her to pop the XP disc in. She goes to recovery and runs thru the normal BS but then XP gives the message "Win XP was unable to locate a mass storage device on this computer". Ive seen that one before, but the troubleshooting Ive done for it is mostly internal/too advanced for her.

To save time I was wondering if anyone has experience with the issue specifically so I dont have to have her inside her PC over the phone for any longer than necessary.

Thanks fellas.

edit- whoops... thought I was reading hardware zone when I posted. Oh well, sorry bout that. Moved...Placebo
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Old 03-08-2004, 01:37 PM   #2 (permalink)
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Default Re: Long distance help.

Quote:
Originally posted by Shrapnill
My girlfriend called me yesterday with PC troubles that I cant put a finger on from 800 miles away.

She said she was in the room and saw the computer booted normal, on desktop, everything looking fine. She comes back 2 minutes later and its on a DOS screen giving the message "non-system disk in drive A:/ please insert... blah blah blah". Neither of her roommates touched it and the thing has no discs in it anywhere. I tried some of the basics but with nothing happening, then in the hope she at some time created a restore point I asked her to pop the XP disc in. She goes to recovery and runs thru the normal BS but then XP gives the message "Win XP was unable to locate a mass storage device on this computer". Ive seen that one before, but the troubleshooting Ive done for it is mostly internal/too advanced for her.

To save time I was wondering if anyone has experience with the issue specifically so I dont have to have her inside her PC over the phone for any longer than necessary.

Thanks fellas.

edit- whoops... thought I was reading hardware zone when I posted. Oh well, sorry bout that. Moved...Placebo
edit #2 thanks Placebo... speedy!

Nope - just works quiet right now!
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Old 03-09-2004, 06:51 AM   #3 (permalink)
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Did she try booting from the CD and repairing? Sounds like she lost some important files somehow.
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Old 03-09-2004, 07:09 AM   #4 (permalink)
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Default

Thanks for the reply. I was worried no one would even catch the thread.

But yes, as I said I had her try to repair XP but it gave her the message "Windows XP was unable to locate a mass storage device" so somethings up with her HDD. I feel horrible cos Im supposed to be the fix-it boyfriend (especially when it comes to PCs) but there isnt much I can do over the phone. Comes down to it- it looks like she may have to take it somewhere to get looked at. Im not gonna be anywhere near her PC for another 4 months.

Anyone else have any clue as to what could be causing this?
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Old 03-09-2004, 10:00 AM   #5 (permalink)
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What brand harddrive? I bet it's a Maxtor. (I've destroyed about 4 of them.)
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