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Old 11-07-2015, 11:39 AM   #1 (permalink)
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Question IE 11 - can not print or print preview

I was just helping someone on here with there IE printing issue (font to small) when I thought I'd give the steps I found a go. I have realised that my IE 11 crashes whenever I print preview or even try to print...

Anyone else had this issue, Ive tried all the steps here but still not working.
IE11: can't print web pages - Microsoft Community

I never use IE, so I have not tampered with it one bit.

I use google chrome and that with all other apps prints fine, but its good to understand the issue here in case anyone else has it...

UPDATE - event log is event id 1000

Faulting application name: IEXPLORE.EXE, version: 11.0.10240.16412, time stamp: 0x55b99447
Faulting module name: MSHTML.dll, version: 11.0.10240.16566, time stamp: 0x56271f0e
Exception code: 0x4000001f
Fault offset: 0x00d725c5
Faulting process ID: 0x11f4
Faulting application start time: 0x01d1197a7361f02a
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\MSHTML.dll
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Old 11-07-2015, 01:08 PM   #2 (permalink)
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Default Re: IE 11 - can not print or print preview

Is your IE up to date? What OS?

I'm on Win10, and don't crash in Print Preview.

Could be that the DLL is corrupt...my DLL version on Win10 is:
11.0.10240.16566 (same as yours)

I could zip it up and send it if you want, to see if it is indeed a corrupt DLL.
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Old 11-07-2015, 02:44 PM   #3 (permalink)
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Default Re: IE 11 - can not print or print preview

Quote:
Originally Posted by carnageX View Post
Is your IE up to date? What OS?

I'm on Win10, and don't crash in Print Preview.

Could be that the DLL is corrupt...my DLL version on Win10 is:
11.0.10240.16566 (same as yours)

I could zip it up and send it if you want, to see if it is indeed a corrupt DLL.
Win 10 aswell, everything upto date.

Yeah if you could provide the DLL ill give that a go.

Cheers
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Old 11-07-2015, 03:39 PM   #4 (permalink)
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Default Re: IE 11 - can not print or print preview

Ok, here ya go:
http://1drv.ms/1SzXY3J

Make sure you backup your version just in case it causes more issues.
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Old 11-07-2015, 04:14 PM   #5 (permalink)
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Default Re: IE 11 - can not print or print preview

Quote:
Originally Posted by carnageX View Post
Ok, here ya go:
http://1drv.ms/1SzXY3J

Make sure you backup your version just in case it causes more issues.
cheers, ill give it ago after a bit of gaming
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