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Old 03-18-2004, 02:50 PM   #1 (permalink)
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Default HP Officejet V40 support

I have a 4-1 HP Officejet V40 and have had nothing but problems. Randomly when feeding a 8-1/2 x 11 for faxing, scanning, etc; it will start feeding cooked and jam up.

Sent it out for warranty repaird. Techs said nothing wrong. Two days later it does it again. Send it out again. Techs said nothing wrong. One week later, it happens again.

Now they send me a replacement unit. Same thing happens, over and over again!

So my question is....what do I do? If I call HP back then they'll want me to ship the unit, etc.

All I want is a new 4-1 that works. Something that doesn't need baby-sitting everytime a fax is sent!!!

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Old 03-19-2004, 12:02 PM   #2 (permalink)
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Location: Plant City, FL
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You know, I have a V40 that is doing the same thing.. I think its a design flaw.

It could be the paper type try using a paper with a higher stock weight (instead of using 20lb. paper, use 24 lb. paper)

You don't have to buy a bunch of reams but give it a shot. It might help you out.

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Old 03-19-2004, 03:56 PM   #3 (permalink)
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HoLoCroN....thanks for that post. At least I'm not alone!!! I was beginning to think I was the moron who couldn't feed a piece of paper.

I will try 24 pound when I run out of my 20 pound.
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