I'd like to update my status with Dell, and hope to underline the incompetance of the service organization.
After returning the hardware after asking and being told I would have no charges, shipping charges were not credited. After calling when I recieved a bill I called and within an hour reached the proper person who credited shipping charges.
A month later I received a bill for approximately half the shipping charges (2 parcel in the shipment, apparently they credit them 1 at a time). I called again. This time it took more than an hour, bouncing around among different departments, and again told the final shipping charges would be credited.
The next day I received a nasty phone call telling me I owed money. I explained the status and clearly they did not believe me. The next week I got another call.
Today (this is over 2 months later) I received a letter telling me I owe a balance of $42.44. At the bottom of the letter is a statement: Total Due: $30.00.
I called the 800 number and received a recording telling me my balance is $0.35.
I'm going to send the $0.35 in cash. And I hope to God never to hear from this company again.
Hardware may be OK, but there is stuff just as good with organizations that want to deal with customers like they are people.
Good luck all.