Epson GT-2500 scanner problem - Techist - Tech Forum

Go Back   Techist - Tech Forum > Computer Hardware > Monitors, Printers and Peripherals
Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 05-31-2016, 06:05 PM   #1 (permalink)
Newb Techie
 
Join Date: May 2016
Location: US
Posts: 4
Default Epson GT-2500 scanner problem

I acquired a used Epson GT-2500 document scanner. I have been unable to get the error LED to shut off. My computer recognizes the scanner, but software expectedly reports errors when I try to scan. The device mgr. shows no problem. The error message is ďCannot communicate or an error occurred on the scanner.Ē I know that communication exists because I can open the Epson software with the one-touch button on the scanner.

The error light is initially continuous and then flashes along with power LED.

On one occasion, I was able to get the scanner to scan, verifying that all mechanical operations work. However, the scan was a black blob. I changed the settings many different ways, but couldn't reproduce the original. After that peak of success, I disconnected the scanner from the AC, let the capacitors discharge, and started over. Since, then, I have been unable to get the unit to scan at all.

The travel lock is off. I have reconnected the scanner multiple times, tried different USB ports, reinstalled the driver multiple times, tried an older driver, tried different scanning software. Rebooted multiple times. Tried a different USB cable. I tried taking the scanner apart and tightening the screw that holds the transportation lock in the unlocked position.

As the scanner powers normally, communicates with the computer, and its mechanical functions work, I donít think it has a hardware problem. Could it be a problem with firmware, and is there a way I can reset or reinstall the firmware?

I also have an Epson V370. Could there be a conflict between the two scanners? I tried disconnecting the V370, but it didnít make any difference. Could the two drivers conflict?

Epson was no help via phone or e-mail. I have been unable to find a service manual.

Any suggestions? Thanks for your help.

System:
Windows 7 Pro (x64)
3.7 GHz Core i3-4360
ASUS Z97-E mobo
256 GB Plextor PX-256M5Pro SSD (boot)
256 GB Corsair Neutron SSD
8 GB RAM
__________________

Jim Bibby is offline   Reply With Quote
Old 06-02-2016, 03:46 AM   #2 (permalink)
Monster Techie
 
rulezero's Avatar
 
Join Date: Jan 2015
Location: Earth
Posts: 1,685
Default Re: Epson GT-2500 scanner problem

Checked drivers?
__________________

__________________
Don't like what I say, ban me!
rulezero is offline   Reply With Quote
Old 06-02-2016, 11:53 AM   #3 (permalink)
Night Ninja
 
MidnightShadow's Avatar
 
Join Date: Jun 2015
Location: USA
Posts: 776
Default Re: Epson GT-2500 scanner problem

I'll start by saying that this scanner is incredibly old and is probably not compatible with Windows 7. This can cause it to intermittently work or not work at all. From Epson's web site:

Quote:
Originally Posted by Epson's Web Site
Scanner Interface:

Hi-Speed USB 2.0
Optional Network Card (RJ45,10BaseT / 100Base TX)
Minimum System Requirements:

Windows Requirements
Intel Pentium II processor, 233 MHz, and 128MB RAM (256 MB recommended)
USB 1.1: Windows 98 SE, 2000, Me, XP Home / Professional
USB 2.0: Windows 2000, XP Home / Professional and x64 Edition
50 MB available hard disk space, CD-ROM drive (4x or faster), available USB connection and mouse or other pointing device
Macintosh Requirements
PowerPC G3, 128MB (256MB recommended)
USB 1.1: Mac OS X 10.2 or later
USB 2.0: Mac OS X 10.2.7 or later
50 MB of available hard disk space, CD-ROM drive (4x or faster), available USB connection and mouse or other pointing device
All of that aside, however, if the scanner itself has flashing error lights then it's most likely an issue with the scanner itself and not the connection to the computer.
__________________
MidnightShadow is offline   Reply With Quote
Old 06-05-2016, 10:19 AM   #4 (permalink)
Newb Techie
 
Join Date: May 2016
Location: US
Posts: 4
Default Re: Epson GT-2500 scanner problem

Thanks for your thoughts. I know it's an old scanner, but as Epson provides a driver on its Web site for Windows 7, I expected the driver to work. As an experiment, I tried downloading drivers for a couple of newer Epson doc scanners to see if they would work. I've been able to get other old Epson scanners to work that way, but in this case they were no help. I had also tried the driver on the original installation CD. Vista, which is basically 7, is the newest OS listed on the CD.

From my research, it appears this scanner stayed on the market for many years.

However, my latest experiment, inspired by your comment, was to install XP on an old HD to see if the scanner would run under HP. Still, no luck.
Jim Bibby is offline   Reply With Quote
Old 06-06-2016, 08:57 AM   #5 (permalink)
Night Ninja
 
MidnightShadow's Avatar
 
Join Date: Jun 2015
Location: USA
Posts: 776
Default Re: Epson GT-2500 scanner problem

Yeah, if the error light is on the scanner then it's the scanner itself with the issue and not related to drivers being available or not. I'm curious where you found Windows 7 drivers, though. They're definitely not on Epson's web site where I pulled that information from. Vista drivers were not guaranteed to work with Windows 7 and, in many cases from my experience, did not work. Even the common printers and scanners required newer drivers from the manufacturer. A few times, however, I did get them to work for the most part, with a minor glitch here and there.
__________________
MidnightShadow is offline   Reply With Quote
Old 06-06-2016, 12:24 PM   #6 (permalink)
Newb Techie
 
Join Date: May 2016
Location: US
Posts: 4
Default Re: Epson GT-2500 scanner problem

I did get the Windows 7 driver from Epson's web site.
Jim Bibby is offline   Reply With Quote
Old 06-06-2016, 03:34 PM   #7 (permalink)
Night Ninja
 
MidnightShadow's Avatar
 
Join Date: Jun 2015
Location: USA
Posts: 776
Default Re: Epson GT-2500 scanner problem

I stand corrected. Using the dropdown menus lead me directly to the driver.
__________________

__________________
MidnightShadow is offline   Reply With Quote
Reply

Tags
scanner

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Epson NX415 Printer Problem Zekester2015 Monitors, Printers and Peripherals 5 11-17-2015 08:36 PM
Epson Expression 11000XL Ė graphic arts scanner playgraphics Monitors, Printers and Peripherals 1 03-09-2015 12:22 AM
Can you recommend a good virus scanner? (JUST scanner. NOT active protection.) mikeyRivers Viruses, Spyware and Malware 6 04-27-2012 02:37 PM
2500 OC problem tbc Overclocking and Modding 7 06-03-2004 05:23 PM
epson scanner problems ekÆsine Monitors, Printers and Peripherals 0 02-06-2004 03:51 AM



Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 06:50 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.