First off ,, I would suggest that your friend has the Cox software removed from her system,, sounds like the machine has not been rebuilt since purchase,, not the best way to start off with a machine,, however, I do not know the circumstance and it sounds as though a re-install would prove problematic...
If she is able to remove the Cox-ware, then remove and re-install the USROb modem, she will then be able to make a new dIAL uP Connection and her issues should disappear...
the problem here lies in the previous ISP software on the machine..
Her BEST bet, is to pay someone to perform a CLEAN install on the machine, in this way, she will not be "piecing" out the issue and possibly end up spending more on "small" fixes, then a one time install,,
Now,, trying to walk someone through this is trouble,, due to the fact that any responses are unable to be accurate with what she is seeing in her machine configuration without getting some confirmation on the settings themselves,,
so,, nuff said,, two methods,, 1) remove the COXware, and remove her modem and reinstall , OR 2) Have a CLEAN install of the Machine performed,,
MCSE, MCP+I, A+
\"You\'re the Disease, and I\'m the Cure!\"