bh_superman
Solid State Member
- Messages
- 9
I got 2 drives running under Windows XP Home edition. One is a old Hitachi CDR-8130, and the other is a newer Samsung CDRW/DVD SM-352B. In device manager, they both have black exclamation points next to the devices inside a yellow cirlce. In properties, in the General tab, under device status they both read:
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
I've tried uninstalling the drives and letting windows recognize them again-- same problem comes up, and I've tried a system restore, which I couldn't get a restore point before the incident to succeed.
I don't know if this will help, but here's what's found in Driver File Details:
All are in the directory C:\\WINDOWS\System32\DRIVERS\ with the following file names: cdrom.sys, MxfW2k.sys, redbook.sys, and storprop.dll
It's most likely a registry issue, possible due to a virus, but I don't know what to do. Any help would be apprectiated. Thanks!
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
I've tried uninstalling the drives and letting windows recognize them again-- same problem comes up, and I've tried a system restore, which I couldn't get a restore point before the incident to succeed.
I don't know if this will help, but here's what's found in Driver File Details:
All are in the directory C:\\WINDOWS\System32\DRIVERS\ with the following file names: cdrom.sys, MxfW2k.sys, redbook.sys, and storprop.dll
It's most likely a registry issue, possible due to a virus, but I don't know what to do. Any help would be apprectiated. Thanks!