bh_superman
Solid State Member
- Messages
- 9
I knno about zero about PC hardware--- hopefully someone on this forum knows more. Here's the issue.
I got 2 drives running under Windows XP Home edition build 2600. One is a old Hitachi CDR-8130, and the other is a newer Samsung CDRW/DVD SM-352B. In device manager, they both have black exclamation points next to the devices inside a yellow cirlce. In properties, in the General tab, under device status they both read:
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
I've tried uninstalling the drives and letting windows recognize them again-- same problem comes up, and I've tried a system restore, which didn't work for me.
It's most likely a registry issue, possible due to a virus, but I don't know what to do. Any help would be apprectiated. Thanks!
I got 2 drives running under Windows XP Home edition build 2600. One is a old Hitachi CDR-8130, and the other is a newer Samsung CDRW/DVD SM-352B. In device manager, they both have black exclamation points next to the devices inside a yellow cirlce. In properties, in the General tab, under device status they both read:
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
I've tried uninstalling the drives and letting windows recognize them again-- same problem comes up, and I've tried a system restore, which didn't work for me.
It's most likely a registry issue, possible due to a virus, but I don't know what to do. Any help would be apprectiated. Thanks!