CD & DVD can read files but plays audio

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mzpatti

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CD & DVD can't read files but plays audio

I don't know what happened but after installing Norton AV 2004 my CD & DVD drives can't read or display files but they can both play audio files.

When system rebooted and I forgot to remove the Norton disk and was asked if I wanted to boot from the Norton CD. I said no and now no matter what disk I insert the following error message
displays
E Or D:\is not accessible "Incorrect Function"

What happened?
 
Well uninstall everything then reinstall everything. Is Norton the software that came with your CD/DVD drives??
 
Norton Antivirus came with my CPU and I upgraded from 2003 to 2004. It read the Norton disk or I could not have installed the software.

I tried to restore to yesterday and twice it failed. Then I used Roxio Go Back. My drives were again readable and when it rebooted new hardware was found. The Cd and DVD drives. So thinking it was fixed I again installed Norton 2004. Same thing "Incorrect function. " Is it a Norton problem?
 
I contacted Norton and was able to fix the problem really fast following their advise.

Tx,
Patti
 
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