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Old 03-29-2005, 01:52 PM   #1 (permalink)
Newb Techie
Join Date: Mar 2005
Posts: 3
Default Blue Screen

I bought the parts myself for the PC I'm using now and had someone install everything (XP Pro). After about a month I had problems with slow scatching sound when playing music (ALC 850, Included in motherboard.) Then I formated the HD and installed a fresh XP Media Center Edition 2005, which I still use. I had several problems since then. Most of the times windows halt, or restart resulting in data loss in HD, and I have no choice but to format and install again the windows. Sometimes 3 times a week. Most of the times the problem is getting a "blue screen" with the error message:


when I looked this error in the administrative tools it stated this error.

Product: Windows Operating System
ID: 11
Source: Disk
Version: 5.2
Message: The driver detected a controller error on %1.

This problem is typically caused by a failing cable that connects the drive to the computer.

User Action
Replace the cable.

Version: 5.0
Message: The driver detected a controller error on %1.

This problem is typically caused by a failing cable that connects the drive to the computer.

User Action
Replace the cable

I don't know much about hardware installation, does this mean there is a defective part on my Hard Drive and I have to get a new one, or is it just a part not connected as it should be?

(Also windows do not recognize my floppy drive, resulting in no A: drive. What can I do about this?)

Frequently sound when playing music with iTunes is scratchy.

My hijackthis report:

Logfile of HijackThis v1.99.1
Scan saved at 1:16:18 PM, on 3/29/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Sunbelt Software\CounterSpy Client\sunasDTServ.exe
C:\Program Files\Sunbelt Software\CounterSpy Client\sunasServ.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\iolo\Common\Task Agent\Task_Agent.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Program Files\iTunes\iTunes.exe
D:\Program Files\BitLord\Downloads\appz\hijackthis\HijackThis .exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: IEPlugin Class - {CF7C3CF0-4B15-11D1-ABED-709549C10000} - C:\Program Files\Advanced System Optimizer\IEHelper.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [sunasDTServ] C:\Program Files\Sunbelt Software\CounterSpy Client\sunasDTServ.exe
O4 - HKLM\..\Run: [sunasServ] C:\Program Files\Sunbelt Software\CounterSpy Client\sunasServ.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Ptipbmf] rundll32.exe ptipbmf.dll,SetWriteCacheMode
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [iolo Task Agent] C:\Program Files\iolo\Common\Task Agent\Task_Agent.exe
O4 - HKCU\..\Run: [Systweak Wallpaper Changer] wallpaper.exe -minimize
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

and another report about the system in general:

Computer Type: Intel Corporation 3200 MHz.
Memory: Total physical: 1023 MB. Used: 35%
Monitor: ViewSonic VP912b
Mouse: Microsoft PS/2 Mouse
Keyboard: Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Drives: 127 GB free 186 GB total.

Windows name and version: Multiprocessor Free (5.1.2600)
IE version: 6.0.2900.2180
DirectX Version:

*** Windows Information ***

Windows Name and Version: Multiprocessor Free (5.1.2600)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Default Email: C:\Program Files\Outlook Express\msimn.exe
Product ID: 55034-365-2789583-22453
Software Count: 71 installed software.

Language (ID): Original/English: English (United States) / Englis...
Country (ID): United States USA (1)
TimeZone: Not specified
DVD-Zone: Not specified

*** Display Information ***

Display: ViewSonic VP912b
Max Resolution: 800 x 600 - 4 bit
Current Resolution: 1280 x 1024 - 32 bit

Driver Version: 64.0
Technology: Raster Display
Color Bits: 32
Fonts Resolution: 96 dpi
Pixel width/heigth/diagonal: 36/36/51

*** System Devices ***

Manufactured: Intel Corporation
Frequency: 3200 MHz
L1 cache: 12 KB
L2 cache: 1024 KB
Socket: CPU 1

BIOS Manufactured: American Megatrends Inc.
BIOS Date: 01/25/2005
BIOS Version: 1006.004
BIOS Size: 512 KB

*** MultiMedia Devices ***

Wave In: Realtek AC97 Audio v5.5
Wave Out: Realtek AC97 Audio v5.5
Midi Out: Microsoft GS Wavetable SW Synth v5.5
Mixer: Realtek AC97 Audio v5.5

*** Printers ***

Name: Microsoft Office Document Image Writer Port: Microsoft Document Imaging Writer Port:
Name: hp psc 1310 series Port: USB001

*** Ports ***

Name: Communications Port (COM1) Class: Ports (COM & LPT)
Name: Communications Port (COM2) Class: Ports (COM & LPT)
Name: ECP Printer Port (LPT1) Class: Ports (COM & LPT)
USB: {36FC9E60-C465-11CF-8056-444553540000}\0004 Class: USB Port
USB: {36FC9E60-C465-11CF-8056-444553540000}\0003 Class: USB Port
USB: {36FC9E60-C465-11CF-8056-444553540000}\0002 Class: USB Port
USB: {36FC9E60-C465-11CF-8056-444553540000}\0000 Class: USB Port
USB: {36FC9E60-C465-11CF-8056-444553540000}\0001 Class: USB Port

*** Hard Drives ***

*** Memory Information ***

Total Physical Memory: 1023 MB.
Total Windows Memory: 3485 MB.
Free Memory: 2831 MB.
Used Memory: 653 MB.
AllocGranularity: 65536 bytes
MinAppAddress: 00010000
MaxAppAddress: 7FFEFFFF
Page Size: 4096 bytes
Total threads: 476
Total processes: 49
PageFile Total Size: 2520640 KB (100%)
PageFile Used: 293204 KB (12%)
PageFile Free: 2227436 KB (88%)

*** Communication ***

Adapter: Marvell Yukon Gigabit Ethernet 10/100/1000Base-T Adapter, Co...
Address: 00:11:2F:82:C4:63
IP format:


Winsock Description: WinSock 2.0
Winsock Version: 2.2

*** Processes ***

Process Name (Path) * Threads Count * Usage

[system idle process] () 2 threads, 0%
system () 72 threads, 0%
smss.exe (c:\windows\system32\smss.exe) 3 threads, 0%
csrss.exe (c:\windows\system32\csrss.exe) 10 threads, 0%
winlogon.exe (c:\windows\system32\winlogon.exe) 25 threads, 0%
services.exe (c:\windows\system32\services.exe) 17 threads, 0%
lsass.exe (c:\windows\system32\lsass.exe) 20 threads, 0%
ati2evxx.exe (c:\windows\system32\ati2evxx.exe) 4 threads, 0%
svchost.exe (c:\windows\system32\svchost.exe) 17 threads, 0%
svchost.exe (c:\windows\system32\svchost.exe) 10 threads, 0%
svchost.exe (c:\windows\system32\svchost.exe) 76 threads, 0%
svchost.exe (c:\windows\system32\svchost.exe) 6 threads, 0%
svchost.exe (c:\windows\system32\svchost.exe) 15 threads, 0%
spoolsv.exe (c:\windows\system32\spoolsv.exe) 13 threads, 0%
cisvc.exe (c:\windows\system32\cisvc.exe) 8 threads, 0%
ehrecvr.exe () 3 threads, 0%
ehsched.exe () 12 threads, 0%
mdm.exe () 5 threads, 0%
tcpsvcs.exe (c:\windows\system32\tcpsvcs.exe) 2 threads, 0%
snmp.exe (c:\windows\system32\snmp.exe) 5 threads, 0%
svchost.exe (c:\windows\system32\svchost.exe) 6 threads, 0%
dllhost.exe (c:\windows\system32\dllhost.exe) 13 threads, 0%
alg.exe (c:\windows\system32\alg.exe) 6 threads, 0%
ati2evxx.exe (c:\windows\system32\ati2evxx.exe) 3 threads, 0%
explorer.exe (c:\windows\explorer.exe) 18 threads, 0%
ehtray.exe () 3 threads, 0%
hpcmpmgr.exe () 5 threads, 0%
sunasdtserv.exe () 4 threads, 0%
sunasserv.exe () 4 threads, 0%
hpwuschd2.exe () 1 threads, 0%
ituneshelper.exe () 4 threads, 0%
qttask.exe () 2 threads, 0%
atiptaxx.exe () 2 threads, 0%
soundman.exe (c:\windows\soundman.exe) 2 threads, 0%
msnmsgr.exe () 13 threads, 0%
wscntfy.exe (c:\windows\system32\wscntfy.exe) 1 threads, 0%
ipodservice.exe () 7 threads, 0%
task_agent.exe () 1 threads, 0%
ehmsas.exe () 3 threads, 0%
ctfmon.exe (c:\windows\system32\ctfmon.exe) 1 threads, 0%
hpqtra08.exe () 7 threads, 0%
wincinemamgr.exe () 1 threads, 0%
itunes.exe () 19 threads, 0%
wpabaln.exe (c:\windows\system32\wpabaln.exe) 1 threads, 0%
cidaemon.exe (c:\windows\system32\cidaemon.exe) 5 threads, 0%
wuauclt.exe (c:\windows\system32\wuauclt.exe) 7 threads, 0%
wmiadap.exe () 5 threads, 0%
aso.exe () 1 threads, 0%
sysinfo.exe () 6 threads, 0%

*** DirectX Information ***

Direct3D: Microsoft Direct3D Hardware acceleration through Direct3D HAL
Direct3D: Microsoft Direct3D Mono(Ramp) Software Emulation
Direct3D: Microsoft Direct3D RGB Software Emulation

DirectPlay: WinSock TCP Connection For DirectPlay
DirectPlay: WinSock IPX Connection For DirectPlay
DirectPlay: Modem Connection For DirectPlay

DirectMusic: Microsoft Software Synthesizer


I clean spyware often, and also use Advanced System Optimizer, System Mechanic 5 Professional and MindSoft Utilities XP, to keep registry running smoothly.

Thank you very much for your time.

crucifixio is offline  
Old 03-29-2005, 02:57 PM   #2 (permalink)
Wizard Techie
Join Date: Feb 2005
Posts: 3,220

what motherboard are you using


I don\'t play for fun, I play to win and winning is fun.
diabloII is offline  
Old 03-29-2005, 02:59 PM   #3 (permalink)
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Did you try the user action and replace the cables with new or know working cables?
A+, Network + , HP Certified Tech and MCP

Specs: AMD Phenom II X6 1095T, Asus M477TD, 8GB GSkill Ripjaws DDR3 1600 7-8-7-24 1T, 128GB Crucial M4 SSD, ATi HD4650, W7, 27" HL272 Monitor
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Old 03-29-2005, 03:06 PM   #4 (permalink)
Ultra Techie
Join Date: Aug 2004
Posts: 976
Default Re: Blue Screen

Check your cable connections (check all of your hardware connections while you're at it: RAM and PCI devices etc seated properly). Is there any light on your floppy drive? If by chance the light is continuosly on it means you've plugged in the IDE cable the wrong way round...

Failing that, you can download Memtest86+. Burn it onto a floppy, and check your RAM for errors; common cause of BSOD's.
AMD X2 4400+ Toledo 1MB/Asus A8N-SLI Deluxe/2GB Kingston HyperX/SLI Gigabyte 7800 GTX 256MB/Creative SB Audigy 2 ZS Plat w/ Creative Inspire 6.1 speakers /180GB Hitachi PATA/19\" AG Neovo F-419 LCD/OCZ PowerStream 600W PSU/WinXP Home SP2
DoomUK is offline  
Old 03-29-2005, 03:12 PM   #5 (permalink)
Newb Techie
Join Date: Mar 2005
Posts: 3

actually I've no idea how to check the cables. I've never been messing inside the tower. Is it better to leave someone else who has a better understanding of these things?
crucifixio is offline  
Old 03-29-2005, 03:13 PM   #6 (permalink)
Newb Techie
Join Date: Mar 2005
Posts: 3

Originally posted by diabloII
what motherboard are you using
ASUS P4P800-E Deluxe

crucifixio is offline  
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