My XFX 6800 has decided to get artifactts in BIOS and dos, and I can't boot into windows (apart from strangely, I can get into safe mode fine w/o artifacts, but where is the fun in that, as I can't do much there.) Anyway, I requested a RMA number from www.overclockers.co.uk,
and recieved it. But in the terms and conditions it says:
4. Completeness of Returned Item(s) - All returned goods must be complete including all internal packaging, cables, manuals, drivers and protective bags, however small. Any items received incomplete will not be processed and will be held for collection by the customer. Alternatively the items will be returned to the customer subject to the payment of a £10 + return shipping + VAT charge.
Well I have everything except for a bit of plastic casing that holds the graphics card in place, which I can't find.
How much will this matter? As I want to have it replaced, and hopefully before FEAR comes out...
(It was FEAR multiplayer demo that killed it)
(I am currently on a P3 450mhz, 64mb of ram pc, and it is unbelievably stressful to do anything.)
What should I do if they refuse to send a replacement? As it wasn't my fault, and I don't think it is right that I would have to pay £10 + postage + VAT on all of that, which will be over £20, to get back a card that doesn't work.
Anyway, now that the case has been opened, and I have quite a bit of time on my hands, that was spent on photoshop and GTR, I want to re apply the thermal compound as a few months ago, the heatsink had to be taken off, and I didn't have the thermal compound handy then, so any way it needs re applying. Should I wait to get a replacement graphics card, so then the PC can be turned on? Or will it be fine if I applied it now?
Also, is the Thermaltake soprano any good?