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Old 12-05-2008, 07:53 AM   #1 (permalink)
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Default Windows shut down - blue screen - physical dump

Hello.

Please could someone give me some advice on a regular problem.

My pc has just displayed a blue screen with the following statement :

"A problem has been detected and Windows has been shut down to prevent damage to your computer".

This is followed by :

"STOP 0x0000000A (0xE04E37BC, 0x00000002, 0x00000000, 0x804EB596).

And then followed by :

"Beginning dump of physical memory".

When the dump has been completed and the pc restarts, the following messge is displayed :

"Secondary IDE channel no 80 conductor cable installed".

After the desktop screen appears, my hard drive runs for about 7-10 mins at the beginning (red light on front of pc) then stops, with occasional bursts.

Any help would be appreciated.

FYI

My hardware details (pc was built at a local shop in 2004 which has now gone out of business. No Administrator password details known).

(Tried to copy details down using Device Manager listing. Every time I got to the bottom section, the hard drive would "whirl" then the list went back up to the top again, forcing me to have to keep scrolling down to complete the listing)

Operating System: Microsft Windows XP Home Edition (5.1, Build 2600)
System Manufacturer: NVIDIA
System Model: AWRDACPI
Bios: Phoenix - AwardBIOS v6.00PG
Processor: AMD Athlon(tm) XP 2800+, MMX, £DNow, ~2.1GHz
Memory: 1024Mb RAM
Page file: 610MB, 1855MB available
DirectX Version: DirectX 9.0c (4.09.0000.0904)

Display:
- Name: ATI Radeon 9600/9550/X1050 Series
- Manufacturer: ATI Technologies Inc.
- Chip Type: ATI Radeon Graphics Processor AGP (0x4150)
- DAC Type: Internal DAC (400 MHz)
- Approx. Total Memory: 256.0 MB
- Current Display Mode: 1024 x 768 (32bit) (60Hz)
- Main Driver: ati2dvag.dll
- Version: 6.14.0010.6833 (English)
- Date: 04/07/2008
- WHQL Logo'd: Yes
- Mini VDD: ati2mtag.sys
- VDD: n/a
- DDI Version: 9 (or higher)

Computer:
- ACPI Uniprocessor PC

Disk Drive:
- HDS722580VLAT20

IDE ATA/ATAPI controllers:
- NVIDIA nForce2 ATA Controller (v2.6)

IEEE 1394 Bus host controllers:
- OHCI Compliant IEEE 1394 Host Controller

Network Adaptors:
- 1394 Net Adaptor
- NVIDIA nForce Networking Controller #2

SCSI and RAID controllers:
- Silicon Image SiL 3112 SATARaid Controller

Sound, video and game controllers:
- Audio Codecs
- Legacy Audio Drivers
- Legacy Video Capture Devices
- Media Control Devices
- NVIDIA(R) nForce(TM) Audio Codec Interface
- NVIDAI(R) nForce(TM) MCP Audio Processing Unit
- Unimodem Half-Duplex Audio Device
- Video Codecs

System Devices:
- ACPI fan
- ACPI Fixed Feature Button
- ACPI Thermal Zone
- Direct memory access controller
- ISAPNP Read Data Port
- Microcode Update Device
- Microsoft ACPI-Compliant System
- Microsfot System Management BIOS Driver
- Motherboard resources
- Motherboard resources
- Motherboard resources
- Numeric data processor
- NVIDIA nForce PCI System management
- NVIDIA nForce2 AGP Host to PCI Bridge
- NVIDIA nForce2 Memory Controller
- NVIDIA nForce2 Memory Controller
- NVIDIA nForce2 Memory Controller
- NVIDIA nForce2 Memory Controller
- NVIDIA nForce2 Memory Controller
- PCI Bus
- PCI Standard host CPU bridge
- PCI Standard ISA bridge
- PCI Standard PCI-to-PCI bridge
- Plug and Play Software Device Enumerator
- Programmable interrupt controller
- System board
- System CMOS/real time clock
- System speaker
- System timer

Universal Serial Bus Controllers:
- Standard Enhanced PCI to USB Host Controller
- Standard OpenHCD USB Host Controller
- Standard OpenHCD USB Host Controller
- USB Hub Root
- USB Hub Root
- USB Hub Root

System Restore - turned off

Automatic Updates - Automatic

Performance Options:
- Visual Effects - Let Windows choose what's best for my computer
- Advanced - Adjust for best performance of Programs
- Data Execution Prevention - Turn on DEP for essential Windows programs and services only

Software installed (not all listed):

- ATI Catalyst Control Centre
- CCleaner
- DriverGuide Driver Scan
- GameShadow
- Google Earth
- iTunes
- Malwarebytes' Anti-Malware
- Microsoft Flight Simulator X (minimal graphics - only lasts about 10 mins then pc crahses with alarm sounding from within)
- Mozilla Firefox
- Registry Mechanic
- Skype
- Spyware Doctor
- Safari
- NVIDIA NvMixer

Many thanks,

Kilawatt
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Old 12-05-2008, 08:53 AM   #2 (permalink)
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Default Re: Windows shut down - blue screen - physical dump

Run memtest on your RAM.
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Old 12-05-2008, 09:12 AM   #3 (permalink)
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Default Re: Windows shut down - blue screen - physical dump

Many thanks, Lexluethar.

Can you advise how I can do this (use the Run... option or is it a download) ?

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Old 12-05-2008, 09:34 AM   #4 (permalink)
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Default Re: Windows shut down - blue screen - physical dump

It is a program you download. Google 'memtest' and you should find it. There are two versions I believe. YOu want the one that you can burn to a CD as an .ISO file so that when Windows starts up, you can have it boot off that CD and the program will run.

Usually these types of errors are associated with RAM or memory issues, especially when they are intermintent like you said yours was. Run the test and see if you get any errors back. If you have two separate sticks of ram (512+512) it may also be work trying to work w/ just one until you get the same error. Then test with just the other one to see if you still get the error (try to localize the issue). Do that AFTER you run the memtest.

It also wouldn't hurt to look at the memdump file that WIndows is dumping the error code into.
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Old 12-05-2008, 09:58 AM   #5 (permalink)
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Once again many thanks, Lexluethar. I have found the website I need and shall try out your suggestion.

Guess the "Secondary IDE channel no 80 conductor cable installed" is something to do with the cables inside the pc ?

Kilawatt

Hello again.

Have tried to run memtest86+ three time now and each time the test is not completed due to the pc shutting down and the audible alarm going off inside the pc.

On two occasions following error reported :

Test 3
Pass 0
Failing Address 0001687ac98 - 360.6 Mb
Good f7f7f7f7
Bad f7f7f7d7
Error Bits 00000020
Count Channel 1

Anyone have any other ideas ?

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Old 12-05-2008, 02:29 PM   #6 (permalink)
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Default Re: Windows shut down - blue screen - physical dump

You have a bad RAM Module.

Pass 0
Failing Address 0001687ac98 - 360.6 Mb

You have to look at replacing your RAM.
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Old 12-05-2008, 03:16 PM   #7 (permalink)
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Default Re: Windows shut down - blue screen - physical dump

Thanks Mak.

Sounds logical. I've just tried running Microsoft Flight Simulator X again and it gave me this :

FSX.exe - application error
The instruction at "0x20c6a07e" referenced memory at "0x01ff214c".
The memory could not be "read".
Click OK to terminate the program.

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Old 12-05-2008, 03:17 PM   #8 (permalink)
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Default Re: Windows shut down - blue screen - physical dump

try running memtest with one stick of memory at a time in different slots till you stop getting an error. then you will know which one is bad
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Old 12-05-2008, 03:54 PM   #9 (permalink)
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Ok will try that. I have taken one of the RAM cards out (Kingston KVR 512Mb) and am now running memtest again.

Kilawatt

Ok - performed memtest on both RAM modules. Kingston KVR512 was error free. However other module (PQI make) found to have 7 errors. So this one is probably the culprit.

Looking around the web I am thinking of purchasing either another Kingston or a Crucial module. Any preferences ?

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Old 12-05-2008, 10:16 PM   #10 (permalink)

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Default Re: Windows shut down - blue screen - physical dump

This is a very good set of stable DDR RAM: Newegg.com - CORSAIR ValueSelect 1GB (2 x 512MB) 184-Pin DDR SDRAM DDR 400 (PC 3200) Dual Channel Kit Desktop Memory - Desktop Memory
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