Windows 8.1 BSOD - Techist - Tech Forum

Go Back   Techist - Tech Forum > Computer Hardware > Hardware Repairs and Troubleshooting
Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 12-02-2013, 11:34 AM   #1 (permalink)
Newb Techie
 
Join Date: Dec 2013
Location: England
Posts: 2
Exclamation Windows 8.1 BSOD

Hello,
I am having problems with my hp envy laptop.When I play one of my games the laptop shuts down and displays a BSOD Here is what follows:


Your PC ran into a problem and needs to restart.We're just collecting some error info and then we'll restart for you (0% complete)

if you would like to know more,you can search online lator for this error
DRIVER_IRQL_NOT_LESS_OR_EQUAL (igdkmd64.sys)

Is there anyway to fix this i will put my computer infomation right here

Quote:
------------------
System Information
------------------
Time of this report: 12/2/2013, 16:36:37
Machine name: LAPTOP
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.131006-1505)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP ENVY 17 Notebook PC
BIOS: F.24
Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz
Memory: 12288MB RAM
Available OS Memory: 12064MB RAM
Page File: 2967MB used, 21383MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.16384 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 4600
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_1966103C&REV_06
Display Memory: 1792 MB
Dedicated Memory: 0 MB
Shared Memory: 1792 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD0348
Native Mode: 1920 x 1080(p) (59.997Hz)
I also have a Nvdia graphics card
__________________

jonahjones is offline   Reply With Quote
Old 12-02-2013, 11:46 AM   #2 (permalink)
Private Joker
 
carnageX's Avatar
 
Join Date: Feb 2007
Location: South Dakota
Posts: 24,508
Default Re: Windows 8.1 BSOD

Update your Intel Graphics Driver:
https://downloadcenter.intel.com/Det...09%09%09%09%09

And I would also update your nVidia GPU driver from nVidia's website: Visual Computing Leadership from NVIDIA
__________________

__________________
Laptop: MSI GT70 2OC-059us | i7-4700MQ | 16GB | GTX 770m | 500GB SSD / 750GB HDD | 17.3" | Win10 Pro
Desktop: 4690k | 12GB g.Skill RipJaws | GTX 970 | 520hx | Z87X-UD4H | Corsair Vengeance C70 | Corsair H110 | Acer 25" | Acer 22" | Win10
Mobile: Samsung Galaxy Note 5


If I help you, or you just like what I said, rep me by clicking the under my post
carnageX is offline   Reply With Quote
Old 12-02-2013, 12:17 PM   #3 (permalink)
Newb Techie
 
Join Date: Dec 2013
Location: England
Posts: 2
Default Re: Windows 8.1 BSOD

Closed
jonahjones is offline   Reply With Quote
Old 12-02-2013, 12:17 PM   #4 (permalink)
Private Joker
 
carnageX's Avatar
 
Join Date: Feb 2007
Location: South Dakota
Posts: 24,508
Default Re: Windows 8.1 BSOD

Did updating the drivers fix the crash?
__________________
Laptop: MSI GT70 2OC-059us | i7-4700MQ | 16GB | GTX 770m | 500GB SSD / 750GB HDD | 17.3" | Win10 Pro
Desktop: 4690k | 12GB g.Skill RipJaws | GTX 970 | 520hx | Z87X-UD4H | Corsair Vengeance C70 | Corsair H110 | Acer 25" | Acer 22" | Win10
Mobile: Samsung Galaxy Note 5


If I help you, or you just like what I said, rep me by clicking the under my post
carnageX is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 07:57 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.