Good Afternoon fellow techies,
I have a little problem with a computer I've been working on. I installed windows 7 on the system which was a custom built pc with an Asus P5QPL VM-EPU motherboard. All was well with the system and the dvd drive worked fine as I had to use it to install office and some other programs from disc after install. Then I hooked it up to the net and started getting the many and various updates through Microsoft updates including the optional updates for the various computer components. The computer works great and I proceeded to drop it off at the owners house. He went to plug in his usb printers and pushed the pci card out of its slot due to a shoddy plastic slide clip system that is used on this particular computer case to hold in all the pci cards etc. Anyway ever since his dvd drive won't work. It recognizes in the bios and will boot from cd but will not work in windows 7. The device manager says the proper drivers are installed but gives me an exclamation mark that signifies that they are not. When I try to install the updated drivers it tells me that the proper and most up to date drivrers are already installed. His dvd drive is a sata but I also tried another dvd drive via ide and it does the same thing. Keep in mind both drives work fine on my computer and I have a similar asus board running windows 7 which was installed with the same cd. Now is this due to an update that was applied to the computer or possible motherboard damage that was incurred when he pushed the pci card out of its slot during operation? THe bios recognizes everything but windows will not? I would like to try everything possible before updating his bios because I don't really want to take a chance of it bricking on me considering that its fast and functional its just he drives wont' recognize. His hard drive is sata and works fine. Any suggestions? Sorry about the long story here but I am very rattled by this particular case.
I have a little problem with a computer I've been working on. I installed windows 7 on the system which was a custom built pc with an Asus P5QPL VM-EPU motherboard. All was well with the system and the dvd drive worked fine as I had to use it to install office and some other programs from disc after install. Then I hooked it up to the net and started getting the many and various updates through Microsoft updates including the optional updates for the various computer components. The computer works great and I proceeded to drop it off at the owners house. He went to plug in his usb printers and pushed the pci card out of its slot due to a shoddy plastic slide clip system that is used on this particular computer case to hold in all the pci cards etc. Anyway ever since his dvd drive won't work. It recognizes in the bios and will boot from cd but will not work in windows 7. The device manager says the proper drivers are installed but gives me an exclamation mark that signifies that they are not. When I try to install the updated drivers it tells me that the proper and most up to date drivrers are already installed. His dvd drive is a sata but I also tried another dvd drive via ide and it does the same thing. Keep in mind both drives work fine on my computer and I have a similar asus board running windows 7 which was installed with the same cd. Now is this due to an update that was applied to the computer or possible motherboard damage that was incurred when he pushed the pci card out of its slot during operation? THe bios recognizes everything but windows will not? I would like to try everything possible before updating his bios because I don't really want to take a chance of it bricking on me considering that its fast and functional its just he drives wont' recognize. His hard drive is sata and works fine. Any suggestions? Sorry about the long story here but I am very rattled by this particular case.