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Old 03-03-2010, 07:47 PM   #1 (permalink)
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Post Western Digital Passport Essential not working

For Christmas, I received a Western Digital Passport Essential. It worked in my Desktop and other laptop computers. Afterwards, I bought a Dell Latitude D600 off of eBay. I tried plugging in the drive into my USB port, but there was a power surge. Fixed that, and found another cord. I tried that, but there was another power surge. Many cords later, I found one that works, but it does not recognize the drive, and needs drivers. I scoured Google, but found none. Any suggestions?




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Old 03-03-2010, 07:52 PM   #2 (permalink)
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Default Re: Western Digital Passport Essential not working

Did you try it on the computers that it did work previously? otherwise, it sounds like you fried it.
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Old 03-03-2010, 08:07 PM   #3 (permalink)
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Default Re: Western Digital Passport Essential not working

Yes, it does work on the other computers.
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Old 03-03-2010, 10:22 PM   #4 (permalink)
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Default Re: Western Digital Passport Essential not working

Did you see it in Computer Management? might be a letter already used.
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Old 03-04-2010, 06:21 PM   #5 (permalink)
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Default Re: Western Digital Passport Essential not working

It's listed under USB Devices and has a question mark for it's icon, so the computer has no clue what it is. I was also told it was a Plug and Play device, but not sure if that's true now...
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Old 03-04-2010, 06:29 PM   #6 (permalink)
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Default Re: Western Digital Passport Essential not working

It's USB and if it worked on previous system without the use of installing drivers manually, it seems plug and play. What OS are you running currently? What OS's are installed on the previous systems? Also does it work on other systems now or you just said so because it worked previously?
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Old 03-04-2010, 07:00 PM   #7 (permalink)
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Default Re: Western Digital Passport Essential not working

All systems use Windows XP Home Premium. The drive works on all the systems except my laptop.
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Old 03-04-2010, 07:08 PM   #8 (permalink)
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Default Re: Western Digital Passport Essential not working

Hmm not sure what's wrong then.
Quote:
Important Note: Most WD drives do not include drivers because they use a standard driver built into the operating system. If your driver is built into your operating system or is already installed, and your OS continues to look for a driver, your drive has most likely failed or been damaged and needs to be replaced. See Answer ID 8: How can I replace a product under warranty? for assistance replacing your drive under your warranty.
WD Support > Downloads > My Passport > My Passport Essential

That's all I can find at the moment, guess it already crossed your mind.
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