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Old 01-09-2010, 06:11 PM   #1 (permalink)
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Default USB External Harddrive kills all usb ports...need input

Odd situation that I have come across.

One of my clients has a western digitial 500gb external usb hard drive. It has it's own power supply and was working fine for what I was told. Anyway, once it is plugged in all of the usb drives on the PC die. The usb mouse, laptop cooler, and usb speakers lose connection. After a quick reboot they all start working again.

Now I know that when this happens its usually lack of power supply or a bad usb port. But any of them that I try it has the same effect. Also, it happens on my laptop as well when I tried to test it.

Now before I tell them to consider it a loss and buy another external. Anyone with ideas?

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Old 01-10-2010, 09:36 AM   #2 (permalink)
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Default Re: USB External Harddrive kills all usb ports...need input

Did you try a different USB port? I don't think it is a PSU problem, might be shorting out the usb slots.

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Old 01-10-2010, 09:46 AM   #3 (permalink)
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Default Re: USB External Harddrive kills all usb ports...need input

It could be the external enclosure or the hard drive itself. I would try a new enclosure 1st. - External Enclosure, External Hard Drive Enclosure, USB External Enclosure, Multimedia External Enclosure
If it turns out that the hard drive is bad then you can just buy a new drive for the new enclosure and you'll still be saving money on the price of a new pre-built external hard drive
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