Hello all! I have come here to ask for your assistance! I have a friend who dropped her Dell XPS m1330 laptop and I asked if I can have a look to help her find out what the problem was (I'm trying to learn how to troubleshoot PCs so I thought this would help).
The laptop boots REALLY slow (took an hour), so I booted in safe mode and disabled all the startup items so it will boot faster. Rebooted it again in normal mode and it is indeed faster, but operating the system is not as fast as I want it to be. I deleted some programs that I deemed were unimportant and took up space on her memory. Still slow.
I need to know why her PC is slow and what measures I can take to make it faster. I've figured out some issues that may be important to know:
1. It says her battery is undetected. The battery must be charged for the PC to run, so I am guessing she needs her battery replaced. But will this make a difference on the speed of her computer?
2. She had her hard drive replaced before, but she didn't ever screw her hard drive in to secure it. Will this be a problem since she dropped her laptop and her hard drive has moving parts? How would I know if it is indeed the hard drive?
3. Her OS(C
drive has 126GB free of 280GB. Her Recovery(D
drive has 9.27GB free of 14.9GB. Do you think this is enough space?