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Old 09-11-2012, 10:13 AM   #1 (permalink)
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Default Troubleshooting BSD; PSU? or BIOS? or...

Hello,

I got two blue screens of death yesturday after trying to install my new video card, it worked fine for 20 minutes after installation of driver's and then I started doing my own thing, (no games, just browsing chrome and using microsoft word), and then BOOM crash. So I took it into computer shop, he plugged it into his stuff, ran a bunch of video programs on it, ran two monitors (just as I had done), and no crash after 30 minutes of him testing...

I think it is my PSU, he thinks its something else. Here is some Data, what do you guys think.

Video card currently in place: Intel HD Graphics
Video Card I tried to replace it with (currently have it in the box beside me):

Gigabyte GT 640 128 bit

PCB Form ATX
Core Clock 1050 MHz
Shader Clock 1050 MHz
Memory Clock 1800 MHz
Process Technology 28 nm
Memory Size 2048MB
Memory Bus 128 bit
Card Bus PCI-E 3.0
Memory Type DDR3
DirectX 11
OpenGL 4.2
I/O Dual Link DVI-D*2
D-Sub*1
HDMI*1
Digital max resolution 2560 x 1600
Analog max resolution 2048 x 1536
Multi-view 4
Tools N/A
Card size 190mm x 136.8mm x 42 mm
Power requirement 350W

Here is my CPU-Z CPU-Z Validator 3.1

here is some power information

Hardware Monitoring : Winbond W83677HG-I
Processor Voltage : 0.85 V
VIN1 : 1.82 V
+3.3V Voltage : 3.41 V
+5V Voltage : 5.11 V
+12V Voltage : 0.22 V
VIN5 : 1.71 V
VIN6 : 0.80 V
SYSTIN : 29 C
CPUTIN : 33.5 C
AUXTIN : 53 C

Here is Another system summary
Mainboard : ASRock B75M
Chipset : Intel Ivy Bridge
Processor : Intel Core i5 3450 @ 3100 MHz
Physical Memory : 16384 MB (2 x 8192 DDR3-SDRAM )
Video Card : Intel(R) HD Graphics
Hard Disk : M4-CT128M4SSD2 (128GB)
CD-Rom Drive : ATAPI iHAS124 B
Monitor Type : Asus ASUS VW193D - 19 inches
Monitor Type : Acer S220HQL - 22 inches
Network Card : Realtek Semiconductor RTL8168/8111 PCIe Gigabit Ethernet Adapter
Operating System : Windows 7 Professional Professional Media Center 6.01.7601 Service Pack 1 (64-bit)
DirectX : Version 11.00

Here is Event Log

Quote:
Critical 9/10/2012 12:40:48 PM Kernel-Power 41 (63)
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 9/10/2012 12:40:48 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: ATBB-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37DXXX}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2012-09-10T16:40:48.242408400Z" />
<EventRecordID>8608</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>AlexB-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">292</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0xfffffa800f3bb028</Data>
<Data Name="BugcheckParameter3">0xb2000000</Data>
<Data Name="BugcheckParameter4">0x81000402</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
HERE is Crash log

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Extra information about the problem
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800F3BB028
BCP3: 00000000B2000000
BCP4: 0000000081000402
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_

This just the first crash, but the second is pretty much the same...

I believe my PSU is Coolermaster high efficiency 420W power supply with 120mm fan

What do you guys think the problem is?
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Old 09-11-2012, 04:00 PM   #2 (permalink)
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Default Re: Troubleshooting BSD; PSU? or BIOS? or...

Quote:
Originally Posted by atb990 View Post
Hello,

I got two blue screens of death yesturday after trying to install my new video card, it worked fine for 20 minutes after installation of driver's and then I started doing my own thing, (no games, just browsing chrome and using microsoft word), and then BOOM crash. So I took it into computer shop, he plugged it into his stuff, ran a bunch of video programs on it, ran two monitors (just as I had done), and no crash after 30 minutes of him testing...

I think it is my PSU, he thinks its something else. Here is some Data, what do you guys think.

Video card currently in place: Intel HD Graphics
Video Card I tried to replace it with (currently have it in the box beside me):

Gigabyte GT 640 128 bit

PCB Form ATX
Core Clock 1050 MHz
Shader Clock 1050 MHz
Memory Clock 1800 MHz
Process Technology 28 nm
Memory Size 2048MB
Memory Bus 128 bit
Card Bus PCI-E 3.0
Memory Type DDR3
DirectX 11
OpenGL 4.2
I/O Dual Link DVI-D*2
D-Sub*1
HDMI*1
Digital max resolution 2560 x 1600
Analog max resolution 2048 x 1536
Multi-view 4
Tools N/A
Card size 190mm x 136.8mm x 42 mm
Power requirement 350W

Here is my CPU-Z CPU-Z Validator 3.1

here is some power information

Hardware Monitoring : Winbond W83677HG-I
Processor Voltage : 0.85 V
VIN1 : 1.82 V
+3.3V Voltage : 3.41 V
+5V Voltage : 5.11 V
+12V Voltage : 0.22 V
VIN5 : 1.71 V
VIN6 : 0.80 V
SYSTIN : 29 C
CPUTIN : 33.5 C
AUXTIN : 53 C

Here is Another system summary
Mainboard : ASRock B75M
Chipset : Intel Ivy Bridge
Processor : Intel Core i5 3450 @ 3100 MHz
Physical Memory : 16384 MB (2 x 8192 DDR3-SDRAM )
Video Card : Intel(R) HD Graphics
Hard Disk : M4-CT128M4SSD2 (128GB)
CD-Rom Drive : ATAPI iHAS124 B
Monitor Type : Asus ASUS VW193D - 19 inches
Monitor Type : Acer S220HQL - 22 inches
Network Card : Realtek Semiconductor RTL8168/8111 PCIe Gigabit Ethernet Adapter
Operating System : Windows 7 Professional Professional Media Center 6.01.7601 Service Pack 1 (64-bit)
DirectX : Version 11.00

Here is Event Log



HERE is Crash log

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Extra information about the problem
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800F3BB028
BCP3: 00000000B2000000
BCP4: 0000000081000402
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_

This just the first crash, but the second is pretty much the same...

I believe my PSU is Coolermaster high efficiency 420W power supply with 120mm fan

What do you guys think the problem is?
Go to nvidia's website and see if they have a new driver update for your GT640.
When you installed the card, was your cpu vcore or oc settings high ?
If so reduced it back to factory defaults and save it.

I looked at your codes here and it sounds like you have a bad driver from the original cd/dvd installation disk.
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Old 09-11-2012, 04:36 PM   #3 (permalink)
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Default Re: Troubleshooting BSD; PSU? or BIOS? or...

Quote:
Originally Posted by Mike-Techno-Thug View Post
Go to nvidia's website and see if they have a new driver update for your GT640.
When you installed the card, was your cpu vcore or oc settings high ?
If so reduced it back to factory defaults and save it.

I looked at your codes here and it sounds like you have a bad driver from the original cd/dvd installation disk.
Well the 3450 can't be OC, and, i will reduce the Vcore, reinstall the drivers...

I actually noticed this morning my start-up and program manager wasn't working, and Intel/Splash were just running wild with my resources, I have no idea if it was yesturday, but these programs just gobble up my resources. So i disabled pretty much everything for startup, crossing my fingers...
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Old 09-11-2012, 07:22 PM   #4 (permalink)
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Default Re: Troubleshooting BSD; PSU? or BIOS? or...

Quote:
Originally Posted by atb990 View Post
Well the 3450 can't be OC, and, i will reduce the Vcore, reinstall the drivers...

I actually noticed this morning my start-up and program manager wasn't working, and Intel/Splash were just running wild with my resources, I have no idea if it was yesturday, but these programs just gobble up my resources. So i disabled pretty much everything for startup, crossing my fingers...
If you want tell me which programs you have at startup.
I would only have the antivirus, windows 6 firewall, any lightweight mesaging program loaded.
If its anything like gadgets or popup stoppers or even steam or game stop you can have them not start up by tweaking it in the preferences.

If you have more than 8 items starting up with windows, yes sir, it will bring you down shortly.
Let me know what happens.
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Old 09-11-2012, 07:32 PM   #5 (permalink)
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Default Re: Troubleshooting BSD; PSU? or BIOS? or...

Quote:
Originally Posted by atb990 View Post
+12V Voltage : 0.22 V
Is that a typo?
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Old 09-12-2012, 10:45 AM   #6 (permalink)
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Default Re: Troubleshooting BSD; PSU? or BIOS? or...

OK so after a couple hours this morning messing around with it, I finally, I decided to just leave it open on my desk instead of on the floor, I look over and the CPU fan isn't even working!!! I have my power settings to keep it on active, i turned off a coupel of the intel solutions, including business management and i believe, the data one that came standard with my computer, I do not know what has happened, I cannot turn my computer on atm due to it being so freaking hot...

How can I ensure that the fan is on? I am still waiting for my computer to cool before I can do anything, since I have yet to give it an attempt myself seeing that about 5 minutes after I looked at my temperature, and noticed the fan, it crashed in the middle of a fairly massive document I hope is still there...

So i will try windows power management, and look around for an intel one if i didn't deactivate it (with pretty much everything else intel since they are just processor *****s)...
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Old 09-12-2012, 10:48 AM   #7 (permalink)
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Default Re: Troubleshooting BSD; PSU? or BIOS? or...

Quote:
Originally Posted by Mike-Techno-Thug View Post
If you want tell me which programs you have at startup.
I would only have the antivirus, windows 6 firewall, any lightweight mesaging program loaded.
If its anything like gadgets or popup stoppers or even steam or game stop you can have them not start up by tweaking it in the preferences.

If you have more than 8 items starting up with windows, yes sir, it will bring you down shortly.
Let me know what happens.
Yea no games at all on this computer, startup is very very basic with firewall, and outlook
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Old 09-12-2012, 10:49 AM   #8 (permalink)
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Default Re: Troubleshooting BSD; PSU? or BIOS? or...

Quote:
Originally Posted by ugoboom View Post
Is that a typo?
I do not believe so, but to be honest, I could not explain to you with conviction of what it means.
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Old 09-12-2012, 11:49 AM   #9 (permalink)
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Default Re: Troubleshooting BSD; PSU? or BIOS? or...

Ok, fan still wont turn on, I updated BIOS (motherboard), everything looks fine, just the intel cooling fan will not turn on with the processor plugged in... not sure what to do
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Old 09-12-2012, 12:31 PM   #10 (permalink)
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Default Re: Troubleshooting BSD; PSU? or BIOS? or...

So I unplugged my chassis fan, tried rebooting with video card in, CPU fan still didn't turn on...

plugged CPU fan into chassis fan slot, chassis fan was still unplugged, video card still plugged in, CPU fan still did not turn on...

BIOS, video card, intel, all up to date...
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