Hi there,
I don't know an awful lot about computers so need someone's help! I have had a laptop for a long while and not had any problems opening iTunes and playing stuff on Media Player, but now i can't use either properly.
When i try to open iTunes the grey box with "iTunes has encountered a problem and needs to close. Send error report?" comes up and i have to close it. And when i try to play DVDs or even stuff on my hard drive on Media Player the same thing happens with the grey box coming up saying MediaPlayer has to close. I can play certain things on MediaPlayer but not most, and certainly no DVDs.
I guess the two things are related then but don't know what i should do, i thought maybe it was to do with memory but after deleting a few GBs of memory from MyVideos nothing changed.
Has anyone had the same problem before with not being able to open iTunes or MediaPlayer?
Thanks, Oliver
I don't know an awful lot about computers so need someone's help! I have had a laptop for a long while and not had any problems opening iTunes and playing stuff on Media Player, but now i can't use either properly.
When i try to open iTunes the grey box with "iTunes has encountered a problem and needs to close. Send error report?" comes up and i have to close it. And when i try to play DVDs or even stuff on my hard drive on Media Player the same thing happens with the grey box coming up saying MediaPlayer has to close. I can play certain things on MediaPlayer but not most, and certainly no DVDs.
I guess the two things are related then but don't know what i should do, i thought maybe it was to do with memory but after deleting a few GBs of memory from MyVideos nothing changed.
Has anyone had the same problem before with not being able to open iTunes or MediaPlayer?
Thanks, Oliver