seanninetytwo
Beta member
- Messages
- 2
***Sorry, I'm new here. So if this is in the wrong place just move it or tell me and I'll move it, thanks.***
I just got my sisters old laptop and found that she had never installed any of the windows updates on it, important or optional. I keep trying to install them and every time I do, the computer just completely freezes on the first update (I tried leaving it for 2 hours hoping they would install whilst frozen but it didn't work), or I get a blue screen with white writing and the computer restarts without installing them. Even when I try and restart the computer and install them as the computer starts up again, it just freezes and shuts down again. So I can't install any of my updates.
Originally when I got it, it wasn't working at all and froze randomly, but I managed to stop that by going on msconfig and doing a selective startup and only allowing the services provided by windows or Microsoft to run on startup (I am still doing this, otherwise the computer freezes again). I also deleted all the programmes she installed herself in case they were the faulty ones. However, now everytime I click on control panel and then uninstall a program the computer freezes again.
Loading Microsoft word also freezes up, but only Microsoft word not the whole computer. But when I run a virus checker like windows defender the whole computer freezes. I am yet to try an independent antivirus software like avira or avast though (However if I do try and update avira, I get an error message then chinese writing)
Everything else, like the internet and general running seems to go smoothly without any problems. It is a Toshiba Satellite L350-20G. She has also never created a system restore point and does not have the system restore CD (it's not on the hard drive pre-loaded either).
When i first got it, it only worked on safe mode with networking, but I have managed to get it so it works on regular mode now (By that I mean it works, but with the problems above).
Any advice for any of my problems would be greatly appreciated.
I just got my sisters old laptop and found that she had never installed any of the windows updates on it, important or optional. I keep trying to install them and every time I do, the computer just completely freezes on the first update (I tried leaving it for 2 hours hoping they would install whilst frozen but it didn't work), or I get a blue screen with white writing and the computer restarts without installing them. Even when I try and restart the computer and install them as the computer starts up again, it just freezes and shuts down again. So I can't install any of my updates.
Originally when I got it, it wasn't working at all and froze randomly, but I managed to stop that by going on msconfig and doing a selective startup and only allowing the services provided by windows or Microsoft to run on startup (I am still doing this, otherwise the computer freezes again). I also deleted all the programmes she installed herself in case they were the faulty ones. However, now everytime I click on control panel and then uninstall a program the computer freezes again.
Loading Microsoft word also freezes up, but only Microsoft word not the whole computer. But when I run a virus checker like windows defender the whole computer freezes. I am yet to try an independent antivirus software like avira or avast though (However if I do try and update avira, I get an error message then chinese writing)
Everything else, like the internet and general running seems to go smoothly without any problems. It is a Toshiba Satellite L350-20G. She has also never created a system restore point and does not have the system restore CD (it's not on the hard drive pre-loaded either).
When i first got it, it only worked on safe mode with networking, but I have managed to get it so it works on regular mode now (By that I mean it works, but with the problems above).
Any advice for any of my problems would be greatly appreciated.