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Old 05-24-2012, 09:17 PM   #1 (permalink)
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Default system_service_exception bsod

my pc has been running perfectly for months since i got it. all of a sudden today whilst watching netflix i get a BSOD, with these details after the reboot

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80002E870B8
BCP3: FFFFF8800B73B620
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:

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my specs are:
windows 7 ultimate 64 bit
8gb ddr3 supertalent RAM
amd phenom II x6 1100T OC to 3.8ghzs
radeon hd6970 2gb gpu
asus xonar DX sound card

what could the problem have been? should i be worried? any help is appreciated

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Old 05-25-2012, 09:12 AM   #2 (permalink)
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Location: South Dakota
Posts: 23,114
Default Re: system_service_exception bsod

The SYSTEM_SERVICE_EXCEPTION bug check has a value of 0x0000003B. This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.
Try updating your graphics drivers first.

I would also try running a chkdsk on your hard drive:

Start > Type in 'cmd' in the search (without quotes) > right click the cmd result > run as administrator > click Yes to the UAC prompt > type in the following:

chkdsk /f /r c:

It will ask you if you want to schedule it on next reboot. Type in Yes and hit Enter. Reboot and let it run.
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