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Old 01-13-2007, 06:34 AM   #1 (permalink)
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Join Date: Apr 2006
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Default sound card problems

I am in the UK and 6 months ago bought a pc from Dell.

after 4 months the sound would not work in the right channel of my creative 7.1 speakers. It turned out to be the sound card which is a creative SB X-Fi [CCE0] (dont know what the CCE0 is)
I rang Dell and they sent me a new card which I fit and I got my sound back. Now after another few week the same thing has happened only in the right and left channels, so again I rang Dell. This time after updating the drivers they asked me to check all connections which were ok and also to let them hear the sound over the phone! Sometimes the a 'crackling' can be heard from the speakers. The person on the phone told me to connect headphones and try them. I don't care for headphones so I do not have any. The guy on the phone had the cheek to tell me to go and buy some then let them know the result. I got annoyed and told him I am not going to buy headphones just to test the speakers. I know it is the sound card, if I touch the connections at the back of the pc I can hear the crackling in the speakers. I tried a set of speakers my friend brought over with the same result so I know the speakers are ok.
It looks like they will have to send me yet another sound card, which will be the third card in 6 months. Could it be that I am just unlucky or is this soundcard poor quality? with this being a sound blaster I thought it would be a decent card?
I have to e-mail Dell soon with the result of the other speaker result. I am at a loss as to wat to do in case this happens again in case it is a fault with the system....
Any help will be much apreciated.
My system is as follows:

SiSoftware Sandra

Processor
Model : Intel(R) Pentium(R) D CPU 3.40GHz
Speed : 3.39GHz
Performance Rating : PR7462 (estimated)
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Dual-Core
Internal Data Cache : 2x 16kB Synchronous, Write-Thru, 8-way set, 64 byte line size
L2 On-board Cache : 2x 2MB ECC Synchronous, ATC, 8-way set, 64 byte line size, 2 lines per sector

Mainboard
Bus(es) : X-Bus PCI PCIe USB i2c/SMBus
MP Support : 1 Processor(s)
MP APIC : No
System BIOS : Dell Inc. A05
System : Dell Inc. Dell DXP051
Mainboard : Dell Inc. 0FJ030
Total Memory : 2GB DDR2-SDRAM

Chipset 1
Model : Dell Computer Corp 82945 Series Memory Controller Hub (MCH)
Front Side Bus Speed : 4x 200MHz (800MHz data rate)
Total Memory : 2GB DDR2-SDRAM
Memory Bus Speed : 4x 133MHz (532MHz data rate)

Video System
Monitor/Panel : Plug and Play Monitor
Adapter : NVIDIA GeForce 7300 LE

Physical Storage Devices
Removable Drive : Floppy disk drive
Hard Disk : ST3500641AS (466GB)
Hard Disk : TEAC USB HS-CF Card USB Device
Hard Disk : TEAC USB HS-MS Card USB Device
Hard Disk : TEAC USB HS-SD Card USB Device
Hard Disk : TEAC USB HS-xD/SM USB Device
CD-ROM/DVD : HL-DT-ST DVD+-RW GWA4164B (CD 48X Rd, 48X Wr) (DVD 6X Rd, 6X Wr)

Logical Storage Devices
1.44MB 3.5" (A : N/A
Hard Disk (C : 345GB (300GB, 87% Free Space) (NTFS)
Backup (D : 116GB (48GB, 41% Free Space) (NTFS)
CD-ROM/DVD (E : N/A
Removable Drive (F : N/A
Removable Drive (G : N/A
Removable Drive (H : N/A
Removable Drive (I : N/A

Peripherals
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : Generic USB Hub
USB Controller/Hub : USB Mass Storage Device
USB Controller/Hub : USB ADSL Loader
Keyboard : HID Keyboard Device
Mouse : HID-compliant mouse
Human Interface : USB Human Interface Device
Human Interface : USB Human Interface Device

MultiMedia Device(s)
Device : Creative SB X-Fi
Device : Hauppauge WinTV PVR PCI II (26xxx)

Printers and Faxes
Model : EPSON Stylus CX3600 Series

Power Management
AC Line Status : On-Line

more info on my system. got this from scisoft sandra lite

Operating System(s)
Windows System : Microsoft Windows XP/2002 Professional (Win32 x86) 5.01.2600 (Service Pack 2)
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