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Old 02-18-2009, 09:29 PM   #1 (permalink)
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Default Seagate External harddrive failed, back for $300?

- My 500GB Seagate external harddrive can't be recognized in the computer (as if it wasn't there) when plugged via USB
- It makes a repeated beep when connected to a plug
- I called technical support and they charge $300 for data recovery

- If my external harddrive has failed, then what are some methods would Seagate use to recover the data?
- Can't I just open the casing and remove the SATA drive and plug it in with my SATA adapter (i know it voids warranty, but I'd rather have my data back at a cheaper price than to get a replacement harddrive)
- Isn't it possible that the casing might've broke, not the hard drive itself?
- What are your thoughts on this one?

A note from the Customer Service Representative:

Originally Posted by csr
Thank you for sending your Seagate E-mail inquiry.

It sounds like your drive has failed. Anytime a drive makes noise such as those, it means the read/write head is bouncing across the data platters.

You may wish to look into Data Recovery or to return the drive to us for an exchange

If you have any additional questions, please let me know.
What does that mean?

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Old 02-18-2009, 10:24 PM   #2 (permalink)
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Default Re: Seagate External harddrive failed, back for $300?

There is the possibility that it could be the encloser that has died.
The only way find out is to purchase another enclosure. However you will void any change at warranty if you pop open seagate's enclosure.

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