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Old 05-19-2013, 04:04 PM   #1 (permalink)
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Default RMA troubles

So after all this trouble it was the CPU that was the issue, but now here is an even bigger problem I need some help on.

I went through AMD to get the RMA process done. So I filled out all the information. I got green light emails so I got ready to send out the pacakage. I went UPS after they allowed the RMA heres the email. And I mailed it to this location, the location listed on the email: c/o ModusLink
RMA# 2000167488
10990 NW 92nd Terrace
Miami, FL 33178
USA
I've RMA'd several things so I didn't think two times about it, but I haven't gotten an email back... UPS said they delivered it on Thursday. In this email below they said they would email me when they get it. I looked it up and it's the location of a warehouse/wood company.. So I think I mailed it to the wrong spot, but why would AMD have that address on their email? Can anyone help me

-------- Original Message --------
Subject: AMD RMA# 2000167488 Approved
From: AMD Support <NoReply@amd.com>
To: ************* <************@gmail.com>
CC:





This is an automatically generated email please do not reply

Dear Mr. *******

RMA # *********
Date May 5, 2013

Thank you for contacting AMD regarding warranty replacement of your
retail packaged 'Processor in a Box' processor(s).

The following processor(s) have been authorized for return to AMD
against the RMA number specified above. Please note that we cannot
process any parts other than those marked as approved in this RMA
confirmation email.

Product Serial# Result
__________________________________________________ ____________

FD8150FRGUBOX 9A78302E20192 APPROVED

Next Steps

Please return your authorized product(s) to our return center in
accordance to our guidelines provided below.

PACKAGING INSTRUCTIONS

· Place the processor in an antistatic bag (to avoid exposure to
Electrostatic Discharge)
· Wrap with bubble wrap to protect the pins from damage during
shipping
· Box securely to prevent any shifting during shipment.
· Heat sink and Fan are not required and should not be returned

Please note that any physical damage to the processor that occurs
during shipping due to improper packaging will void warranty coverage
for your retail packaged “Processor in a Box” processor(s).


SHIPPING INSTRUCTIONS

We recommend using a track able carrier, such as UPS, Federal Express,
DHL, etc.
Be advised that packages sent through the Postal service are directed
through AMD's mail sorting facility, which can cause undue or lengthy
delays in processing your RMA.

AMD cannot guarantee proper delivery of your package for RMA if it is
not addressed as follows:

Return Center Address
Advanced Micro Devices (AMD)



c/o ModusLink
RMA# 2000167488
10990 NW 92nd Terrace
Miami, FL 33178
USA

Best Regards,

AMD Global Customer Care

RMA Process Information

Once we have received your valid PIB(s) at the AMD Returns Center, you
will receive an email stating your part(s) were received and are
undergoing a V/M (Visual Mechanical) Inspection.

Visual Mechanical Inspection:
Please note that your processor(s) will be subject to V/M Inspection
upon arrival at the AMD Returns Center, and must pass this inspection
before your warranty claim can be approved. Should your processor fail
V/M inspection, a Customer Support Analyst will be in contact with you
by telephone or email with this information. You will receive your
original processor approximately 3-5 business days from the ship date
from the AMD Returns Center, depending upon your location.

For information on AMDs “Processor in a Box” limited warranty, please
click Warranty Services.

Once you have received this notification email and your processor(s)
pass the VM inspection, it usually takes approximately 2 business days
for your replacement part to ship. You will receive your
replacement(s) approximately 3-5 business days from the ship date from
the AMD Returns Center, depending upon your location.

__________________________________________________ __________________
This email is a direct result of your contact with the AMD Global
Customer Care and not part of a campaign. There is no need to
unsubscribe to this email as you will only be contacted again if you
directly request another service from AMD Global Customer Care.

The contents of this message are provided for informational purposes
only. AMD makes no representation or warranties with respect to the
accuracy of the contents of the information provided, and reserves the
right to change such information at any time, with or without notice.
__________________

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Old 05-19-2013, 10:45 PM   #2 (permalink)
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Default Re: RMA troubles

If UPS delivered it to the address you gave them from the email, then it's there. You can check with UPS to see what address it went to. You need to be patient too. this can take a week or more. I RMA'd a CPU fan to AMD and it took about a week or so, I'm trying to recall but I think they were late in a reply because it was already approved and shipped before they gave me any notice. When I did get my fan....it was in a box with a CPU and heatsink too! something got screwed up but I ain't going to complain
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Old 05-20-2013, 05:56 PM   #3 (permalink)
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Default Re: RMA troubles

Yea it's scary because I looked up the address and it's a wood processing plant or something. So I was worried that it wasn't the right address. Secondly I guess they're not emailing me for a similar reason, i'm just tired of using the laptop i'm on.

I hope it comes soon, but I guess your post helps put me at ease
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Old 05-21-2013, 04:17 PM   #4 (permalink)
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Default Re: RMA troubles

Quote:
Originally Posted by Joe C View Post
If UPS delivered it to the address you gave them from the email, then it's there. You can check with UPS to see what address it went to. You need to be patient too. this can take a week or more. I RMA'd a CPU fan to AMD and it took about a week or so, I'm trying to recall but I think they were late in a reply because it was already approved and shipped before they gave me any notice. When I did get my fan....it was in a box with a CPU and heatsink too! something got screwed up but I ain't going to complain
Hey thanks, i just got an email it should be here in 3 hours. Thank you
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