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Old 07-04-2008, 10:08 PM   #1 (permalink)
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Default Recent Problem With My Build...Crash & Restart...Help!

Got an issue with my build. Its worked fine for a few months and just recently replaced some bad memory and did a full reformat. Worked fine for a few days and not Im getting crashes. Ive been troubleshooting for two days to no avail. Ive tried changing drivers (read it may be a driver issue) installed & uninstalled items per microsoft help, etc. so I figured I would leave it to you Gurus...

AMD Athlon 64 X2 Dual 6400+ 3.2
2G (2x1G) G. Skill RAM
EVGA NVIDIA 8800GTS
Windows XP SP3

Here is the crash error info that I could get:

DRIVER_IRQL_NOT_LESS_OR_EQUAL

C:\DOCUME~1\Office\LOCALS~1\Temp\WER660c.dir00\Min i070408-01.dmp
C:\DOCUME~1\Office\LOCALS~1\Temp\WER660c.dir00\sys data.xml

BCCode : 100000d1 BCP1 : 00000000 BCP2 : 00000002 BCP3 : 00000001
BCP4 : BA1364A5 OSVer : 5_1_2600 SP : 3_0 Product : 768_1

It seems to be completely random. Sometimes when running a program, sometimes when its just sitting at idle. It will blue screen for about a second and then crash, followed by a restart with the windows with the error box to follow.

Help lol! ...& happy 4th!

EDIT: Here is some info from Windbg:

Debugging Details:
------------------


WRITE_ADDRESS: 00000000

CURRENT_IRQL: 2

FAULTING_IP:
USBPORT!USBPORT_RemoveBadReqIrp+6b
ba2494a5 8907 mov dword ptr [edi],eax

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0xD1

PROCESS_NAME: fs9.exe

LAST_CONTROL_TRANSFER: from 804f1bcf to ba2494a5

STACK_TEXT:
bacc7de8 804f1bcf 41426d72 8a2615b8 8a37b0e0 USBPORT!USBPORT_RemoveBadReqIrp+0x6b
bacc7e00 ba249275 8a37b102 00000000 8a37b0e0 nt!IoCsqRemoveNextIrp+0x3d
bacc7e20 ba249840 8a37b028 00000000 8a37e834 USBPORT!USBPORT_BadRequestFlush+0x3b
bacc7e44 ba6b8d54 8a37b70c 8a37b028 0cbc7180 USBPORT!USBPORT_DM_TimerDpc+0x164
WARNING: Stack unwind information not available. Following frames may be wrong.
bacc7e84 805021ff 8a37b70c 8a37b028 0cbc7180 sptd+0x11d54
bacc7fa0 8050231b 7d5433ff ffdff9c0 ffdff000 nt!KiTimerListExpire+0x14b
bacc7fcc 80545e6f 8055c4c0 00000000 0003242f nt!KiTimerExpiration+0xb1
bacc7ff4 805459db b5e92874 00000000 00000000 nt!KiRetireDpcList+0x61
bacc7ff8 b5e92874 00000000 00000000 00000000 nt!KiDispatchInterrupt+0x2b
805459db 00000000 00000009 0081850f bb830000 0xb5e92874


STACK_COMMAND: kb

FOLLOWUP_IP:
sptd+11d54
ba6b8d54 ?? ???

SYMBOL_STACK_INDEX: 4

SYMBOL_NAME: sptd+11d54

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: sptd

IMAGE_NAME: sptd.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 47cf3bb9

FAILURE_BUCKET_ID: 0xD1_W_sptd+11d54

BUCKET_ID: 0xD1_W_sptd+11d54

Followup: MachineOwner
---------
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Old 07-04-2008, 10:18 PM   #2 (permalink)
Call me Mak or K
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Default Re: Recent Problem With My Build...Crash & Restart...Help!

Hello,

That is a driver related crash. That means that one or more of your drivers are having a conflict with each other and causing the crash. If you have updated drivers recently roll them back. If not the check for updates.

Cheers,
Mak
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Old 07-04-2008, 11:07 PM   #3 (permalink)
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Default Re: Recent Problem With My Build...Crash & Restart...Help!

Quote:
Originally Posted by Mak213 View Post
Hello,

That is a driver related crash. That means that one or more of your drivers are having a conflict with each other and causing the crash. If you have updated drivers recently roll them back. If not the check for updates.

Cheers,
Mak
Thats what I figured. Im not sure what other drivers to change...Ive changed the soundcard, the video...any other thoughts?
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Old 07-04-2008, 11:13 PM   #4 (permalink)
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Default Re: Recent Problem With My Build...Crash & Restart...Help!

Hello,

Have you tried things like the Chipset driver which also update your USB port drivers as well?

Cheers,
Mak
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Old 07-04-2008, 11:23 PM   #5 (permalink)
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Default

Quote:
Originally Posted by Mak213 View Post
Hello,

Have you tried things like the Chipset driver which also update your USB port drivers as well?

Cheers,
Mak
Hadnt thought of that. Im looking around the ASUS site as we speak...

...nope...I have the most updated chipset drivers. Would updating my BIOS help possibly?

Ugh...still doing it. Is there a way to get the information off the blue screen? It flashes so quickly there is no time to read it. This is getting very frustrating lol.

I ran windbg and here is what I got...

Debugging Details:
------------------


WRITE_ADDRESS: 00000000

CURRENT_IRQL: 2

FAULTING_IP:
USBPORT!USBPORT_RemoveBadReqIrp+6b
ba2494a5 8907 mov dword ptr [edi],eax

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0xD1

PROCESS_NAME: fs9.exe

LAST_CONTROL_TRANSFER: from 804f1bcf to ba2494a5

STACK_TEXT:
bacc7de8 804f1bcf 41426d72 8a2615b8 8a37b0e0 USBPORT!USBPORT_RemoveBadReqIrp+0x6b
bacc7e00 ba249275 8a37b102 00000000 8a37b0e0 nt!IoCsqRemoveNextIrp+0x3d
bacc7e20 ba249840 8a37b028 00000000 8a37e834 USBPORT!USBPORT_BadRequestFlush+0x3b
bacc7e44 ba6b8d54 8a37b70c 8a37b028 0cbc7180 USBPORT!USBPORT_DM_TimerDpc+0x164
WARNING: Stack unwind information not available. Following frames may be wrong.
bacc7e84 805021ff 8a37b70c 8a37b028 0cbc7180 sptd+0x11d54
bacc7fa0 8050231b 7d5433ff ffdff9c0 ffdff000 nt!KiTimerListExpire+0x14b
bacc7fcc 80545e6f 8055c4c0 00000000 0003242f nt!KiTimerExpiration+0xb1
bacc7ff4 805459db b5e92874 00000000 00000000 nt!KiRetireDpcList+0x61
bacc7ff8 b5e92874 00000000 00000000 00000000 nt!KiDispatchInterrupt+0x2b
805459db 00000000 00000009 0081850f bb830000 0xb5e92874


STACK_COMMAND: kb

FOLLOWUP_IP:
sptd+11d54
ba6b8d54 ?? ???

SYMBOL_STACK_INDEX: 4

SYMBOL_NAME: sptd+11d54

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: sptd

IMAGE_NAME: sptd.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 47cf3bb9

FAILURE_BUCKET_ID: 0xD1_W_sptd+11d54

BUCKET_ID: 0xD1_W_sptd+11d54

Followup: MachineOwner
---------

Continuously troubleshooting here. Im thinking maybe it was a clash between onboard sound and my Audigy SoundBlaster card. Ive disabled onboard sound in my BIOS and am working on trying to uninstall the onboard drivers...
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Old 07-05-2008, 10:49 AM   #6 (permalink)
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Default Re: Recent Problem With My Build...Crash & Restart...Help!

If you look over some of maks recent posts you will see he has posted a app that he recommends for wiping drivers of your hard drive. It might be in the stickies index in the windows area.
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Old 07-05-2008, 02:03 PM   #7 (permalink)
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Default Re: Recent Problem With My Build...Crash & Restart...Help!

Hello,

To remove your onboard sound drivers use Driver Cleaner Pro.

Driver Cleaner Professional download from Guru3D.com

You first error report was from Flight Simulator 9 and the NoCD crack you used with it. The 2nd error was a driver related error with the sptd.sys process.

To get teh BSOD to show:
  • First right click on My Computer
  • Select Properties
  • Under the Advanced Tab in the Startup and Recovery area
  • Select Settings

Now under there find the section System Failure uncheck the box for Automatic Restart on System Failure.

This will keep the BSOD on screen for you to get the information you need. It will stay there till you restart the system yourself.

Cheers,
Mak
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Old 07-05-2008, 03:39 PM   #8 (permalink)
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Default Re: Recent Problem With My Build...Crash & Restart...Help!

Quote:
Originally Posted by Mak213 View Post
Hello...

Cheers,
Mak
You sir, are the man. Ive got DC on standby so I cleaned up the onboard drivers and the Chipset drivers and started over. So far so good. Thanks for your helpfulness!
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Old 07-05-2008, 08:16 PM   #9 (permalink)
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Default Re: Recent Problem With My Build...Crash & Restart...Help!

Hello,

Not a problem. Glad to be of service. That is why i am here.

Cheers,
Mak
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Old 07-06-2008, 12:48 PM   #10 (permalink)
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Default Re: Recent Problem With My Build...Crash & Restart...Help!

Still crashing...this time it was just sitting at desktop...nothing going on...

MODULE_NAME: sptd

FAULTING_MODULE: 804d7000 nt

DEBUG_FLR_IMAGE_TIMESTAMP: 47cf3bb9

WRITE_ADDRESS: 00000000

CURRENT_IRQL: 2

FAULTING_IP:
USBPORT+54a5
b9f2e4a5 8907 mov dword ptr [edi],eax

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WRONG_SYMBOLS

BUGCHECK_STR: 0xD1

LAST_CONTROL_TRANSFER: from 804f1bcf to b9f2e4a5

STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
80551244 804f1bcf 41426d72 8a1c8cd8 8a3d00e0 USBPORT+0x54a5
8055125c b9f2e275 8a3d0102 00000000 8a3d00e0 nt+0x1abcf
8055127c b9f2e840 8a3d0028 00000000 8a396834 USBPORT+0x5275
805512a0 ba6b8d54 8a3d070c 8a3d0028 4f391794 USBPORT+0x5840
805512d0 8a396dd2 8a396310 b9f2e6dc 805512e4 sptd+0x11d54
805513fc 8050231b 8055c0c0 ffdff9c0 ffdff000 0x8a396dd2
80551428 80545e6f 8055c4c0 00000000 000218a1 nt+0x2b31b
8055142c 8055c4c0 00000000 000218a1 00000000 nt+0x6ee6f
80551430 00000000 000218a1 00000000 8055c0c0 nt+0x854c0


STACK_COMMAND: kb

FOLLOWUP_IP:
sptd+11d54
ba6b8d54 ?? ???

SYMBOL_STACK_INDEX: 4

SYMBOL_NAME: sptd+11d54

FOLLOWUP_NAME: MachineOwner

IMAGE_NAME: sptd.sys

BUCKET_ID: WRONG_SYMBOLS

Followup: MachineOwner
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