*PLEASE HELP!* Acronis TrueImage error - hardware problem?! - Techist - Tech Forum

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Old 02-28-2007, 05:43 AM   #1 (permalink)
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Default *PLEASE HELP!* Acronis TrueImage error - hardware problem?!

Hi everyone. I've just joined the forum in the hope that some of you tech wizards might be able to help me solve a problem that's driving me absolutely nuts. Sorry if this is long winded, I'm not entirely sure this is the right place for the post, but it it might be...

I've just built a fairly hi-spec new PC. I'm by no means a total novice to computer technology, but I'm no expert either, and this is my first build. The purpose of the machine is primarily as a music production tool, but it'll be used to do other general things too. I previously used a Sony Vaio GRT-916V laptop as my main machine and regularly used Acronis TrueImage 9 to back up my HDs and also specific folders. I like this way of working since if I made any changes I wanted to reverse then I could always simply roll back to the last safe image. This gave me space to experiment safely with new software and settings.

With that in mind the first things I have done after building the machine were to run diagnostic tests, install the OS (XP Pro SP2), install all packaged mobo drivers, and then install Acronis TI9. Because of how i use it I decided to make an image at this stage, then tried to reinstall this image to test that it all works. Well... it doesn't... and I don't have any idea why The image DOES reinstall , but upon completion of the task I get a message saying "done but with errors". Windows then appears to work, but I have no notification what the errors were, and I'm worried that it could maybe all fall apart when I've got the PC just how I want it. It sort of kills the whole point of using TrueImage. Here's a list of details about my machine which might help you help me:

ASUS P5B-VM motherboard
Intel Core 2 Duo 2.4Ghz CPU + ThermalTake Silent 775 cooler
2GB Crucial Ballistix DDR2 PC6400 Ram (2x 1GB kit)
Western Digital Caviar 500GB 7200rpm 16mb cache SATA2 HD
Maxtor 80GB 7200rpm IDE HD (from an old machine)
Sony 1.44mb Floppy Drive
HP DVD940i DVD Multi Lightscribe (IDE)
Gigabyte AirCruiser G Wireless PCI Network Card
ThermalTake TR-2 500W ATX12V 2.0 Silent PSU

other relevant details / tried so far

- DIAGNOSTICS... have been run.
My housemate, an IT pro, did this for me with a program he said is better than the rest and won't miss anything. It came back fine. He's away now and I can't get in touch with him.

- COMPATIBILITY... I checked, double checked, and tripple checked all of this before buying parts. I questioned the retailers, got my housemate's advice, and used compatibility testers online such as the mobo/ram test on Crucial's site. Everything fits.

- IDE JUMPERS... I'M NOT VERY CLUED UP ON THESE AT ALL AND A BIT OF A TUTORIAL WOULD BE WELCOME! COULD IT BE THIS? I'm aware that with multiple IDE EIDE drives I need to have one drive on 'master' and the others, including DVD drive, on 'slave'. I have Windows on the SATA2 drive and intend that to be my main drive. I initally had the Maxtor HD set to 'master' and the DVD drive on 'slave'. I've since changed them both to 'cable select' and that seemed to stop TrueImage from restoring the image at all.

I'm very very confused, and since this is my new baby I'm understandably feling very let down, so any help would be VERY gratefully received!


MikeySilo is offline  
Old 02-28-2007, 08:40 AM   #2 (permalink)
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If anyone knows anything that might help me sort this out, then please go ahead and tell me, BUT... I just found this through scouring the net...

From the Acronis forum on wilderssecurity.com:


posted by acronis support in response to a similar problem...

"there is an issue with Intel 965 chipset. We are still working on this issue along with the Development Team and will do our best in order to contact you with a possible workaround as soon as possible."

Guess which chipset my shiny new Asus P5B-VM uses...


MikeySilo is offline  
Old 02-28-2007, 11:49 PM   #3 (permalink)
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Join Date: Nov 2004
Location: USA
Posts: 11,861

I have this happen on couple of computer. I"ve since went back to drive image pro from powerquest. it has never failed me
The Ultimate Hard Drive Utility PowerMax 4.23. (It now has the ability to clean a Boot Sector virus on the quick erase option.)
The best browser Netscape 8
Have you accidently delete something? Look here (trial. the better one) and here(free)
EricB is offline  
Old 03-01-2007, 04:44 AM   #4 (permalink)
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Hmmm, great, I'll check that out then, thanks Eric. I've been looking at other forums too and it's been suggested that TrueImage 10 might actually solve the problem, or perhaps installing my image from the bootable rescue CD, but if that still fails then at least I've got alternatives now.
MikeySilo is offline  
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