That doesn't really make any sense though because Civ 4 is not an old game at all. Also if you turned those processes off earlier they wouldn't be checked off. Autoruns only checks off the ones that are currently set to startup.
Civ 4 was made in 04 mind you and when I check my processes most of that stuff isn't on the screen.
Meh Dell's tech support really isn't anything better than what you'll find anywhere else. They'll get you to send it in. Have you tried installing the latest ATI drivers for your video card? Uninstall the old ones first if you do try it.