PC restarts randomly while gaming - Techist - Tech Forum

Go Back   Techist - Tech Forum > Computer Hardware > Hardware Repairs and Troubleshooting
Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 01-19-2014, 12:51 PM   #1 (permalink)
Newb Techie
 
Join Date: Jun 2013
Location: USA
Posts: 15
Default PC restarts randomly while gaming

Hello!

Well, the title says it all. It restarts whenever I play games (for example AC4, BF4, etc). It is completely random. Could be an hour, could be less. Once it was like 5 hours. It is not overheating, as it doesn't go higher than 60C (both cpu and gpu), and it's not the gpu since that was my first suspicion after the fans just keep spining and the pc wouldn't recognize it, so I RMA'd it. They sent me a new one, and it worked fine until it crashed again. I suspect it could be the PSU, but I want a second opinion. Oh, and I first sent it to the store I bought all the pieces in, and they said everything was fine and they sent it back even when the GPU was not being recognized.

Here are my specs:

Intel Core i7 - 3770 @ 3.4 GHz
Motherboard: Gigabyte Z77 D3H
Cooler: Cooler Master Hyper 212 Plus
RAM: Kingston DDR3 1333MHz (2 sticks) 8GB
GPU: ASUS GTX 670 2GB
PSU: Thermaltake Smart M850w
Hard drive: Seagate Barracuda 1 TB
Case: Cooler Maste HAF 912

And here's the error in the event log:

- System
- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID 41
Version 3
Level 1
Task 63
Opcode 0
Keywords 0x8000000000000002
- TimeCreated
[ SystemTime] 2014-01-19T00:45:47.404700500Z
EventRecordID 3748
Correlation
- Execution
[ ProcessID] 4
[ ThreadID] 8
Channel System
Computer PEDRO
- Security
[ UserID] S-1-5-18
- EventData
BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0
__________________

VRTX97 is offline   Reply With Quote
Old 01-19-2014, 03:01 PM   #2 (permalink)
Newb Techie
 
Join Date: Jan 2014
Location: Singh
Posts: 8
Default Re: PC restarts randomly while gaming

the problem may be in the motherboard chipset check it while u r gaming if it is getting hot or not.
I had the same problem with my Desktop solved by replacing it
__________________

bodisingh is offline   Reply With Quote
Old 01-19-2014, 10:45 PM   #3 (permalink)
Grandfather of Techist

\_(ツ)_/
 
Trotter's Avatar
 
Join Date: Jan 2005
Location: The South
Posts: 31,307
Default Re: PC restarts randomly while gaming

Have you went into Event Viewer and looked to see if there was some kind of error or crash?
__________________


My Rig: SABLE
Antec 300 Illusion / Antec EarthWatts EA650 650W / ASUS GeForce GTX 960 GTX960-DC2OC-2GD5
AMD FX 8320 x8 Black Edition / Gelid Tranquillo / MSI 970A-G43
Sandisk Ultra Plus 128GB / Samsung 840 120GB / WD Black 750GB / WD Green 1TB
2x4GB DDR3 1600 - 2x2GB DDR3 1600
Win10 Ent 64-bit - Mionix Naos 7000 Mouse - CM Storm QuickFire Rapid Mech Keyboard


R.I.P. Danny L. Trotter ... 14 Nov 1945 - 4 Sept 2009
Trotter is offline   Reply With Quote
Old 01-19-2014, 11:43 PM   #4 (permalink)
Newb Techie
 
Join Date: Jun 2013
Location: USA
Posts: 15
Default Re: PC restarts randomly while gaming

I included the error in my post.
VRTX97 is offline   Reply With Quote
Old 01-20-2014, 08:57 AM   #5 (permalink)
Pushing Daisies on Saturn
 
Yevrag35's Avatar
 
Join Date: Dec 2012
Location: Wisconsin, US
Posts: 1,118
Default Re: PC restarts randomly while gaming

Quote:
Originally Posted by VRTX97 View Post
I included the error in my post.
That's just the computer logging the fact that it shut down improperly (without prior notice). You'd get the same event if you held the power button for 5 seconds to shut it down.
__________________


Yevrag35 is offline   Reply With Quote
Old 01-20-2014, 10:04 AM   #6 (permalink)
Newb Techie
 
Join Date: Jun 2013
Location: USA
Posts: 15
Default Re: PC restarts randomly while gaming

Well that's the only thing I see after every restart
VRTX97 is offline   Reply With Quote
Old 01-20-2014, 11:30 AM   #7 (permalink)
Pushing Daisies on Saturn
 
Yevrag35's Avatar
 
Join Date: Dec 2012
Location: Wisconsin, US
Posts: 1,118
Default Re: PC restarts randomly while gaming

Quote:
Originally Posted by VRTX97 View Post
Well that's the only thing I see after every restart
How quickly does the computer restart? Immediately? Or does the screen freeze for a couple seconds? Does the screen go blank for a little while *before* you see the BIOS screen again?
__________________


Yevrag35 is offline   Reply With Quote
Old 01-20-2014, 02:07 PM   #8 (permalink)
Newb Techie
 
Join Date: Jun 2013
Location: USA
Posts: 15
Default Re: PC restarts randomly while gaming

The screen doesn't freeze, it just goes black and the cpu turns off. After 3-6 seconds it turns on again by itself, that's when i see the bios screen and it just goes into windows as if nothing ever happened.
VRTX97 is offline   Reply With Quote
Old 01-20-2014, 02:26 PM   #9 (permalink)
Pushing Daisies on Saturn
 
Yevrag35's Avatar
 
Join Date: Dec 2012
Location: Wisconsin, US
Posts: 1,118
Default Re: PC restarts randomly while gaming

If it completely powers off and back on again, that definitely sounds like the PSU's handy-work. Can you check in the BIOS to make sure all the voltages are all correct?
__________________


Yevrag35 is offline   Reply With Quote
Old 01-22-2014, 08:48 PM   #10 (permalink)
Newb Techie
 
Join Date: Jun 2013
Location: USA
Posts: 15
Default Re: PC restarts randomly while gaming

Sorry, I have been busy. But yes, voltages are all correct. Any other way I can test what is causing the reboot?
__________________

VRTX97 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 05:02 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.