Need help with repeating smudge on new HP Laserjet - Techist - Tech Forum

Go Back   Techist - Tech Forum > Computer Hardware > Hardware Repairs and Troubleshooting
Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 09-01-2013, 08:38 PM   #1 (permalink)
Super Techie
 
Join Date: Sep 2010
Posts: 345
Default Need help with repeating smudge on new HP Laserjet

I just received a new HP Laserjet Pro 200 M251nw; I printed the sample image to check the quality, and there was a vertical line of black smudges, each about the size of a pinhead, and about an inch apart.

From checking the internet, it appears that there is a stray chunk of toner somewhere, probably on the fuser, and that it simply needs to be cleaned. I assumed that HP Customer Service would be able to tell me how to do this... 90 minutes later, I figured out the person doing the "troubleshooting" had simply reached the end of his generic print quality script, and had started over at the beginning. He kept having me do completely irrelevant stuff like checking the color themes (how does whether you choose sRGB or AdobeRGB cause a black smudge?), so it was pretty obvious he did not understand the problem.

There is a "cleaning page" that you can print, but it isn't working after five tries.

Is anyone familiar enough with this printer that they could tell me how to clean this?
__________________

__________________
Case: Cooler Master HAF X RC-942-KKN1
Power Supply: Silverstone ST1500 1500W
Motherboard: Asus Rampage IV Extreme; CPU: i7-3970; Memory: Corsair Dominator Platinum 32GB @ 2133MHz
Graphics Card: HD7970
Optical: 2 x Lite-On iHAS424SATA 24X DVD
Hard Drive: OCZ RevoDrive 3 X 2 240 GB
Monitor: Samsung 1080P 120Hz 3D
earwicker7 is offline   Reply With Quote
Old 09-01-2013, 11:04 PM   #2 (permalink)
Banned
 
Join Date: Apr 2005
Location: n/a
Posts: 2,956
Default Re: Need help with repeating smudge on new HP Laserjet

Quote:
Originally Posted by earwicker7 View Post
There is a "cleaning page" that you can print, but it isn't working after five tries.
Is anyone familiar enough with this printer that they could tell me how to clean this?
Have you tried resetting the printer to factory default settings ?
When I was working on my hp photosmart all in one last year I had to do that first.
The way hp has their printers programmed to run these diagnostics is pretty much backwords.

Until you "CLEAN" that toner out and roller it will continue to throw out that message.
Read this here it will come in handy:
http://www.feedroller.com/Store/Serv...ice-Manual.pdf

If for some odd reason you don't fully fix it you may call this number:
Inkboy Ink & Toner Outlet in Augusta, GA | 138 Davis Rd, # G, Augusta, GA

Speak with the store owner and explain your problem, if he is knowlegable he may be able to walk you through it and fix it.

If all else fails, drop the printer from a 2 story house window straight to the dumpster and be done with HP. :/
-RockMan- is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 02:25 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.