Need Help Isolating and Fixing Internet Problem
I'm using an ADSL connection.
Starting a couple of weeks ago, out of the blue I started getting serious lag issues in online games that always kill me by making me appear to be stuck in one exact spot. When this happens, it's as if data stops being transferred for 30 - 45 seconds, and then starts again at which point I'm dead.
I've run numerous bandwidth tests and I noticed that my speed vastly fluctuates. Sometimes the results are normal, sometimes they are above normal, sometimes they are unbelievably bad.
I do not ever lose sync according to the lights on my modem, which always remain lit normally even when this lag problem is occurring.
I had the phone company test my phone line and say they noticed big problems while they tested my line and I heard interruptions in the music I heard while I was on hold with him as he tested my line (5 minute test). He told me those interruptions indicate big problems on the line.
I had a technician from the phone company come to my residence and test my phone line and inspect the wires outside. According to him, everything was perfect and there was nothing at all wrong with my phone line.
I have scanned my computer with AVG Anti-Virus Free Edition as well as Ad-Aware and Spybot. These scans did not identify any problem with viruses or spyware that might be causing this problem.
So it seems my problem is either:
- Phone line
- Virus/spyware that was not detected by the above software.
I don't have another modem on hand to test with but I will have to acquire one if the modem is the problem. I'm hesitant to do that in case there is a way to eliminate the modem as the cause of this problem prior to me expending money to acquire another one.
My questions are:
1. Based on this post, what would you suspect the problem is?
2. Due to this problem occuring somewhat randomly and that my bandwidth tests were running fine at the time the phone technician was at my residence, is it possible that his equipment could have missed the problem, and there is in fact a problem with my phone line?
3. How exactly do I isolate and fix this problem?