MSI GT683R-242US - Burnt out DC Jack and Mobo - Techist - Tech Forum

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Old 02-28-2013, 11:31 PM   #1 (permalink)
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Question MSI GT683R-242US - Burnt out DC Jack and Mobo

About 4 months ago I sent my laptop into MSI with a broken DC jack. I could not charge my laptop with my charger or another individuals charger. After about 1 1/2 months I finally received my laptop back fixed with it being fully covered under warranty.

Unfortunately two weeks ago I was forced to send my laptop in again with a broken DC jack. This time, I was sent back images of the motherboard burnt and that it was caused by a lose pin on the DC jack. MSI won't cover it because the DC jack was "physically damaged." Of course it was physically damaged on the inside far from where I would have broken it. From the outside, nothing was lose and my charger plugged right in. My guess is the technician failed at installing the jack when I last sent it in. The workmanship looks shoddy at best.

The laptop worked fine on battery power before sending it in. Can this be fixed without replacing the motherboard? I'm still going to try to get them to cover it. It's obviously a faulty install from the last repair. They've yet to give me any estimates.

Laptop: MSI GT683R-242US 15.6" Notebook -


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Old 03-01-2013, 03:13 AM   #2 (permalink)
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Default Re: MSI GT683R-242US - Burnt out DC Jack and Mobo

if it is a loose pin on a jack they replaced, surely they must consider replacing it, as they can't guarantee that it had in fact been re-fitted correctly, and without a doubt they must be responsible for the quality of their work.
I do know that power socket issues are one of the most common laptop problems (along with broken screens) and a lot of the time it is the customer to blame for the damage(we won't get in to the debate about badly designed laptops, and the poor positioning of power sockets), so they usually fix it once, then wont do it again.

I would push it to the complaints department and after the correct type of moaning they will normally repair it, usually just for good customer service, the complaints departments always have the power to over rule the technicians lol
Just keep saying how you always buy their products as they quality is higher than everyone else, and how you are now questioning this decision and may move to a competitor, and how disappointed you are with the service and quality from such a large company etc. lol
so just keep pushing the angle that it was bad workmanship that has caused the damage and that it could have caused other components to become damaged, and that you want them to perform a full test on the board to make sure they haven't damaged anything else.

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Old 11-06-2013, 12:36 PM   #3 (permalink)
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Default Re: MSI GT683R-242US - Burnt out DC Jack and Mobo

This is still fixable, you can bypass the rear 2 black colored suppressors with a wire and connect the wire to the rear of the jack, and that MSI board will work for many years to come. We see that model once every week or so with the same burn on the board. For more information on repair please refer to: Power Jack Repair on Computers | Power Jack Repair on laptop computers
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