Originally Posted by cvb724
Does it say "It is now safe to turn off your computer."?
No, it goes from the "Windows is shutting down" screen to nothing, just a black screen.
I'll try to get home on lunch to try everything you've both suggested. If not, I'll do it after work tonight; either way, I'll post back w/ what I find out.
Also, I don't know if this is a different subject but figured it wouldn't hurt to let you guys know that on start-up it emits one single beep. I've heard this is basically a computer "trouble code" (equivalent to a "Check Engine" light in the automotive world), so could it be relevant? I just remembered it's been doing that & I never mentioned it. If it helps with solving the issues I've already layed out, then great; If it's a separate issue I'll just add it to my list of things to address.
Thank you both very much again for all of your help so far & your patience in working w/ me & my inexperience - I can see there's a lot of knowledge here, and I hope to learn a lot!
After reading through that page, perhaps I should be calling this a "power down" issue as opposed to a shut down issue? Not that it makes a difference you guys seem to understand what I'm getting at, I just want to be sure to use the correct terminology...
Originally Posted by cvb724
Try those two for starters. If the problem persists let us know again and we'll give you a couple more solutions. As I said before, there are many things that could be affecting it.
I tried both of those things & found I do not have an APM tab under power options. Next, I went into all
of the USB root hubs in Device Manager one by one & cleared that box in each, hit okay, then closed DM. Tried shutting down, and it didn't seem to have any effect.
I did not have time to try the things on the page Mak213 linked to, but I have read through it. It looks like most of it won't apply to me, but I'll make note of what does & try them all, then follow every link on that page just in case there are uncovered bases. I'll post whatever I come up with (as if you're hanging on my every last word LOL)
I've performed all of the following from the link Mak213 provided, and none corrected the issue (the list is lengthy, so I've highlighted the actions to make it quick and easy, but there are some interesting (I think? Maybe?) details to some:
1.) Tried enabling APM/NT Legacy Power Node
, but it wasn't listed in Device Manager
. I did notice mention of something about this in CMOS/BIOS setup that looked like it was disabled
, but I didn't want to mess with changing that without some input...
2.) Went into Setup
(I'm assuming this applies to both CMOS & BIOS?) and reloaded all default settings
, then went into Dual BIOS setup & did the same. On a side note, it was set to boot from backup rather than the main BIOS (boot from main is default - changing it to default setting didn't affect my shut down issue so I changed that back). Does it matter in terms of performance which it boots from? I also noticed by default the "Plug & Play Aware OS" was set to 'No', so I changed that to 'Yes'. Aside from changing those 2 things back after my problem wasn't corrected, I pretty much left everything else w/ the default setting.
3.) Applied "ShutNTdown" Registy Patch
after setting a system restore point. I undid w/ system restore when it didn't fix the problem.
4.) Set both "Turn Off Monitor" & "Turn Off Hard Disks" to 'Never' in Control Panel > Power Options
. I noticed that I didn't have a System Standby option to set
, although I could swear it used to be there...
5.) Disabled CD-ROM's AutoRun feature by applying provided "Disable AutoRun" Registry Patch
. Made no difference, undid w/ system restore.
6.) Disabled CTFMON.EXE
- Instructions found didn't seem to apply to Office 2000, so I went through the "Regional and Language Options" link in Control Panel, checked the box to Disable Alternative Inputs
, and noticed CTFMON.EXE drop off my processes list in Task Mgr.
I did not try a BIOS upgrade
because, as with the chipset drivers, I have no idea where to look or how to do it.
Sorry for the long post - I'd rather give too much detail (more than what's needed) than not enough. That was everything on the page Mak213 linked to that I could find that seemed like it would apply to my situation.
I know (think?) the software is capable of commanding a hardware power down, because in the Dual BIOS setup there's an option to press F10 to shut down. I hit that key, and the computer shut off instantly.
Where should I go next? Thanks for bearing with me!
Anybody? I know that was a long post but...
Any more help would be very much appreciated...