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Old 10-09-2008, 10:05 AM   #1 (permalink)
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Default Microsoft Arc Mouse stopped scrolling?

I dont know what happened to my mouse but the scrolling wheel doesn't work anymore. Anyone know what the problem is? I just had my mouse for the past 3 weeks and I didn't drop it or anything like that. it was just working last night and this morning when I woke up it doesn't work anymore.

All the other functions work fine. In fact, I can even click on the scroll wheel and it will still work. It just won't scroll up or down.
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Old 10-09-2008, 10:07 AM   #2 (permalink)
 
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Default Re: Microsoft Arc Mouse stopped scrolling?

Try different batteries. My MS Wireless Optical Notebook Mouse acts weird if the battery is low. Also try re-syncing the mouse to the receiver if it has a button to do so.
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Old 10-09-2008, 12:03 PM   #3 (permalink)
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Default Re: Microsoft Arc Mouse stopped scrolling?

Is there a way to find out whether this is software or hardware related?

I will let you know how the mouse works once the batteries have been changed. Btw I've only had the mouse for 3 weeks with brand new AAA batteries, how long do batteries usually last for a wireless mouse?
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Old 10-09-2008, 01:34 PM   #4 (permalink)
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Default Re: Microsoft Arc Mouse stopped scrolling?

Have you installed the driver software for it? Check in your control panel under mouse. Maybe the scroll wheel settings were changed by accident.
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Old 10-09-2008, 02:06 PM   #5 (permalink)
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Default Re: Microsoft Arc Mouse stopped scrolling?

Yes I installed the driver software for it.

Its just weird that out of nowhere it stops working. Even without the driver software, the mouse scroll wheel worked before as I plugged it in.
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Old 10-11-2008, 11:07 AM   #6 (permalink)
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Default Re: Microsoft Arc Mouse stopped scrolling?

i changed my mouse's battery , uninstalled / reinstalled my mouse Intellipoint 6.3 driver and the scroll wheel still doesn't.

What are some other steps that I should try?

I tried my other mouse that is wired and the scroll wheel works on the computer.

Its only the wireless mouse that doesn't work...
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Old 10-12-2008, 10:58 AM   #7 (permalink)
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Default Re: Microsoft Arc Mouse stopped scrolling?

bumpdsaf
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Old 10-12-2008, 01:10 PM   #8 (permalink)
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Default Re: Microsoft Arc Mouse stopped scrolling?

Have you dis assembled the mouse and check the mouse wheel?
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Old 10-12-2008, 02:19 PM   #9 (permalink)
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Default Re: Microsoft Arc Mouse stopped scrolling?

No I haven't disassembled the mouse and check the mouse wheel. I'm afraid that I might break my mouse or something if I do that.
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Old 10-12-2008, 02:32 PM   #10 (permalink)
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Default Re: Microsoft Arc Mouse stopped scrolling?

Well without that there is nothing more we can suggest. Cause a reinstall fo the drivers and that didnt work. So it has to be a hardware issue with something blocking the scroll whell connector from registering that it has been moved.

Maybe tip it upside down and blow some canned air in there.
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