Ok, just answering a few questions.
"does it write to the disc at all before it stops?"
-Yes, they say that it starts to write data/music and then stops.
Also, how would I be able to tell if the burner is fried or not, because it does still read the disc, just doesn't burn any data.
Also they are using Windows XP, and it is not iTunes that is malfunctioning. They even tried other programs such as WMP.
"I know for sure there is some copy protection out there that is screwing up our cd and dvd burners."
Also could explain this just a little more.
Thanks for all the help, and any more help would be appreciated.