M14X not reading all ram modules - Techist - Tech Forum

Go Back   Techist - Tech Forum > Computer Hardware > Hardware Repairs and Troubleshooting
Click Here to Login
Closed Thread
 
Thread Tools Display Modes
 
Old 09-22-2011, 09:47 PM   #1 (permalink)
Newb Techie
 
Join Date: Sep 2011
Location: South Carolina
Posts: 8
Default M14X not reading all ram modules

So, today I recieved my new alienware M14X. Turned it on, checked the windows experience and it showed only 4gb of ram, should be 6gb. Checked the system BIOS and it also displayed only 4gb's of ram. 2gb modules in each slot. Last tried CPI-ID just to be sure that it just wasn't some sort of error. (If there even could have been an error). Is there some sort of default setting that limits the ram to 4gb or is it that I was just shorted the other 2 gb of ram? Any help would be great.
__________________

Orion321 is offline  
Old 09-22-2011, 09:54 PM   #2 (permalink)
Techie Beyond Description
 
MindoverMaster's Avatar
 
Join Date: Dec 2009
Location: /home
Posts: 12,212
Send a message via MSN to MindoverMaster
Default Re: M14X not reading all ram modules

You do have a 64-bit OS, right? Could be one of the sticks are bad, or simply a bad slot. Try taking out all but one stick out, and switching between the three.
__________________

__________________
Neowin.net Steam Account
MindoverMaster is offline  
Old 09-22-2011, 09:54 PM   #3 (permalink)
 
patonb's Avatar
 
Join Date: Jan 2005
Location: In Gov't Regulated Cubical
Posts: 9,745
Default Re: M14X not reading all ram modules

Make sure that youre running 64bit OS.
__________________
Foldie = i5 6600kMSI Z170A M5 EVGA 970 SC Corsair H100 Corsair hx520 2x8gb GSkill Corsair 650D
Woohoo = L5639 @3.1Ghz EVGA SR-2 gtx 260-216 Hyper 212+ Corsair 1050hx 6x2gb Corsair XMS3 Blackhawk Ulra
Alienware 18 - SLI 770M 4700mq 16Gig

patonb is offline  
Old 09-22-2011, 10:05 PM   #4 (permalink)
True Techie
 
Join Date: May 2011
Location: SC
Posts: 235
Default Re: M14X not reading all ram modules

Well I would make sure that the spec sheet says 6gb ram just to be sure you got the correct computer. Then before opening it to check it I would contact Alienware to gain any information from them. I would also research online for other common issues.
bpm55 is offline  
Old 09-23-2011, 08:28 AM   #5 (permalink)
Newb Techie
 
Join Date: Sep 2011
Location: South Carolina
Posts: 8
Default Re: M14X not reading all ram modules

It is 64 bit windows 7, The packing slip and the online spec sheet both say 6gb of ram. Will be in contact with alienware/dell to see what was really installed into the comp. Don't want to send it back because upon receiving it the first time, it showed up without a tracking number or anything.
Orion321 is offline  
Old 09-23-2011, 12:52 PM   #6 (permalink)
Lord Techie
 
Join Date: Feb 2005
Location: asdf
Posts: 8,887
Default Re: M14X not reading all ram modules

I am pretty sure the warranty isn't voided to opening the panel to your RAM slots, but yea, I would deffo call dell about this before opening it, and not having a tracking number on the box wont hurt, they send you a new box to ship the laptop BACK usually.
c0rr0sive is offline  
Old 09-23-2011, 05:43 PM   #7 (permalink)
Newb Techie
 
Join Date: Sep 2011
Location: South Carolina
Posts: 8
Default Re: M14X not reading all ram modules

Opened the back on it once I got home from work, inside were 2, 2gb ram sticks. Called dell, and with a little time I now have a 4gb stick on the way, don't know if the 2gb will make THAT much of a difference but everything counts
Orion321 is offline  
Old 09-23-2011, 06:22 PM   #8 (permalink)
Lord Techie
 
Join Date: Feb 2005
Location: asdf
Posts: 8,887
Default Re: M14X not reading all ram modules

Nice, glad Dell is coming through on this one for ya, I personally have always had great service from dell.
__________________

c0rr0sive is offline  
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Advice on RAM modules. LFCJohnSmith System Upgrades 4 01-30-2010 03:30 PM
Memory modules LuLu W. System Upgrades 2 08-27-2009 02:13 AM
4x512 Modules of 2x1 Modules? GoodNews101 New Systems | Building and Buying 3 04-05-2006 12:36 AM
modules quetion? linux_inside Linux and Open Source 3 03-14-2006 02:32 PM
Types of RAM Modules James Monitors, Printers and Peripherals 10 03-18-2003 04:13 PM



Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 08:11 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.